Happy State Bank

"Worst bank ever. Customer service is non-existent. I went to close my account and no one even asked me why I was taking my banking elsewhere. No one cared at all. Pathetic bank. I thought HSB was a local bank/small town bank. Nope, they are not at all what west Texas values are about."

"After Centennial bougth Happy State Bank, this has become of the worst banks I've ever used. There are no direct numbers to the branches and all calls are routed to some customer service center where no one ever answers. I use to be able to make a loan payment online but now I have to call or go to a location and its a total inconvenience. I a currently speaking with another bank to buy out my loan because I do not want to continue dealing with Centennial!"

"Happy/Centennial has proven to me in the last couple months that customer service is now extinct. It took me four calls to customer service to get 2 things accomplished that should have simply been done on the first call. Each time the service (not in Lubbock) representative was very nice, understanding and apologetic. As I had already done, she tried to contact the branch with me on the line and they did not answer. She sent emails to the branch with no results. Again 4 times before I finally got results and with no conformation or anything from the branch. On the fourth call my nice and understanding had completely ran out. This bank has used all their strikes. The next strike I will not call customer service, but just close my account. This bank as well as others have become a dime a dozen and the only time you get any real service is when you open your account, after that you are on your own. I really feel for your service representatives at your toll free number. You could make their jobs a whole lot easier if you just did your jobs to begin with. Take Happy out of your name, because your customer is not happy... Edit 9/7/22, Wow answered with a generic response within a short amount of time. You should be so quick to address a customer issue and take care of it before it gets to a bad review or a 4th phone call. I guess that's a concept hard to understand."

"Since the merger this bank has had the worst customer service. The branches basically refuse to help, no one answers phones, the app never give you your correct balance and the hours of service are never correct. To top it off the merger was a nightmare and contradictory information is always given. Customer service and the hometown feel of this bank are long gone."

"Since they merged with another bank you can no longer get help thru their phone support. When calling they have over 100 people in queue waiting. When you go into the branch they do not know how to resolve your problems with the account. Im sad to say this was not how the bank was run before the buyout/merger. I no longer feel like a valued customer now i feel like just a number."