The UPS Store

"Monday evening 2/26, my wife and I came in at about 10 minutes till closing time. There were 4 couples/individuals in front of us. Your employees were working extremely fast, but efficient. We were out quickly and our needs were professionally met. I was impressed with how hard Caroline, Sheila, and Laura were working. Thank you for having them at this location. We will continue to come to this UPS store for all our future shipping needs."

"***CUSTOMERS BEWARE*** Please avoid doing your Amazon returns here. If desperate, remember to get a receipt at all times as the employees here do not seem to be honest workers. I have gone here a couple times to make my amazon return and didn’t get my refund. First time it happened, my item was worth $180 - it was a label printer. I was foolish enough not to get a receipt as I was in a rush and there was a long line. Weeks later, I noticed my Amazon account says they haven’t received the item. When calling the store, the manager there did not seem to care that they “lost my item” and told me to hash it out with Amazon. Luckily Amazon’s customer service took care of it since it’s never happened before. Second time I returned something valuable, I was smarter and got a receipt just in case. The item was worth $450 - a camera. It’s been over a month now, and Amazon says item has not been received. I have made many returns at other UPS locations and Amazon’s other return options and have never encountered this issue."

"This is insane. I went in to the store to get a legal color print. At first the lady helping was very nice. She tried to print my documents on legal paper in color but could not get it to print. Will trying to get the print to work another gentleman came over and tried the printer on regular prints. And the printer worked. They called the Manger on the phone for help and the Manger told them the store can't print legal in color iI said okay . Now the insane part. The employees said I have pay $3 a sheet for the prints on regular paper. Because they have to dispose of it! The paper they accidentally printed on! When I told them that crazy they started cursing at us."

"Refused to take an Amazon return stating it was too big and come back another day. Package dimensions were 42x4x6. This is not a large pack. Staff doesn't dress professional whenever I come in and service is generally slow. Only reason I was still continuing to come here was it was the closest location to my house but I'll find another one going forward."

"Lazy. Lazy. Lazy. We know you are ready to walk out at 5:01 PM or 7:01 PM and just show up for a check, but you need to elaborate your rules online. This store is the worst in a 50 mile radius. If your system shuts down at closing, automatically you say that, NOT, we close at 5:00. HEB closes at 10:00 but if you are in the store at the register, it does not cease to operate. So if you have already been in the store and it turns 5:00, you are to leave with the packages you hauled in. ALSO, I am certain they are told when they are hired that they do not have to help a customer with packages, trying to get through the door clearly seeing them struggle to open the outward swinging door, with one hand and squeeze in before it slams on them trying to juggle packages, all while they stand and stare at you without even offering to hold the door. WHO DOES THAT? You know who? The guy that works there and every other that has come and gone as well as the girls. Pity. And no, I won't call your store that rings inside the store to rectify- WITH WHO LOL? Or email to explain further. You can provide a direct number to whoever owns this establishment otherwise your responses are as useless as your service."