Broussard Driving School

"I submitted everything for my daughter’s behind the wheel training in September. The school was unable to schedule her until November. She completed 5 of the required 7 sessions. The last 2 were cancelled very last minute by the instructor. I have made multiple attempts to reschedule the final 2 sessions so my daughter could receive her certificate for licensure however the office never returns my calls. Either refund my money or send the certificate. This is ridiculous. Edit: My daughter continued to have difficulty scheduling driving times even after this review was acknowledged by this business. While Mrs. Broussard and office staff were extremely nice and accommodating, the instructor continued to cancel appointments very last minute and didn't even bother to show up to one appointment. This was extremely inconveniencing as my daughter had to wait 45 minutes alone on the steps of the building until she could be picked up. Mrs. Broussard showed remorse and offered to give my daughter her driving test without extra charge. Once my daughter completed her hours and her test, we were forced to wait an additional 2 weeks to receive her sealed packet because the driving instructor failed to submit it as promised. I added one extra star to this review only because Mrs. Broussard was so nice and responsive to my concerns. If you plan on choosing this driving school, make sure you are in direct contact with Mrs. Broussard to confirm all driving times and ensure accountability from the driving instructor. Best of luck."

"No No No… Very irresponsible- Very unreliable. Enrolled my son in March. In person Class started 1st week of April. My son finished all passed his test got his permit. That’s when the nightmare started to schedule behind the wheels classes. We are heading to the middle of November and he has NOT HAD one single class, they keep canceling. Mr Kent don’t even have the decency to call ahead to cancel, it’s always last minute 1-2 hours before class. My son is in high-school, he has his activities and work to do. We plan accordingly to our lives routine. Work - school - sports - activities etc… But they are not responsible AT ALL. At this point I want my money back and I’ll find a serious school. I can not say if the school is good or bad. But they are not reliable."

"I cannot rate the actual driving class, because we never took it.. I registered and paid the full amount. i sent multiple emails and called and left messages, never got back to me in a timely manner, i had to call multiple times a day, to only get an answering service. in the end they refunded me without telling. i called them and they said they didn't want to deal with any issues so they gave me my money back. very unorganized and very unprofessional. wasted more than a week and got nothing."

"This is a little overdue, but I absolutely loved it here! I was very nervous before taking my driving test and I didn’t get the instructors name, but she made things so comfortable for me! I was at ease the whole time and her presence was overall comforting! She was very professional, but very understanding of the environment we were in, so she made sure to keep everything at ease! Love this driving school! Quick and efficient experience! Thank y’all!!"

"This is an overdue review - sorry I didn't post sooner to spare you all. I took driving classes here in 2020/2021 and it was absolutely horrible. Mr. Kent was consistently late and canceled on me last minute multiple times. It was so last minute that I was already on my way. Not only that, but he would provide comments that were discouraging and did not offer any tips. He would always hit the brakes just before I did when we were in no danger - this did not give me a chance to practice. He also used pressure tactics so I would purchase more classes as soon as possible. I chose this place because I was fooled by the positive reviews which I suspect are fake - at least for driving classes - and because it was inside the loop but there are schools that pick you up at no charge so location doesn't matter. By chance, I met another student at the school I switched to - she also had Mr. Kent and told me her experience w Broussard was awful. She didn't even bother attending the rest of the classes she paid for - no refund issued of course. Save yourself time, money and frustration - avoid this place!! Additional details in response to the school's reply: I called the school in 2021 to bring up my dissatisfaction but was told I could not be issued a refund because I paid Mr. Kent directly. Mr. Kent told me I had to pay him directly for classes so I made the payment to him rather than the school. No recourse was offered from the phone call. Mr. Kent pushed me to buy more classes to "get on the schedule," which fills up "quickly" - if I did not, I would have to wait awhile to take classes. I do not know the school's official policy but this is what happened."