The Tool Locker

"Everything was as described, good price, and when there was a backorder item their customer service was great and quick to respond, they helped me replace it with another product, the only thing is their site does not always tell you what is in stock. I will be shopping here again and would highly recomend them."

"Placed an order for Guru products and tile leveling system. We got the leveling clips and edges on two separate delivery dates and never got confirmation for the remainder of the order coming from their other warehouse in Florida for the guru products. We ended up canceling the order because it took too long to receive the guru products. We did receive a refund but extremely disappointed that I didn’t get to try Gurus shower products. We were really looking forward to it. Maybe I will try again sometime in the future."

"Thank you Tool Locker for getting my purchase out on time and as ordered! Renovations are probably one of the most stressful things to go through, and thankfully this was one area I did not have to worry about. Reliability is KEY!!"

"I couldn't be more displeased with The Tool Locker - they are TERRIBLE to work with. I purchased Guru products that were shipped in two shipments. Weird, but I figured everything would be okay. WRONG. They use Shopify which is problematic at best. I entered my address correctly, but Shopify overrides and thinks it knows my address better than me. As a result, Tool Locker relied on Shopify and printed incorrect labels for one of the packages. One package was properly delivered and the other vanished for days. As it turns out, it was delivered to the wrong address, the recipient opened it and returned it to UPS. I filed a claim with UPS and contacted customer service. Originally I had high hopes, but those were quickly dashed by poor responses and unacknowledged emails. A few days later, UPS showed up with the package and the driver told us the story. Oddly enough, UPS (corporate) determined they couldn't find the package and issued a claim payment to Tool Locker. Tool Locker's customer service has been lack luster to say the least. It is clear to me at this point they just ignore emails and requests they don't want to have to deal with. I sent an email on Dec. 21st that was never responded to explaining the situation and the failures by Tool Locker. Today, after getting an update from UPS, I sent an email to Tool Locker asking when I would receive my claim payment. They responded 25 minutes later trying to "prove me wrong" that it wasn't a failure with their systems, but NO response to when I would receive payment. I tried calling several times and couldn't get an answer as well as left a voicemail and couldn't get a call back. The failures in their systems are concerning, but pale in comparison to their atrocious customer service. Also - you never know who you're talking to. The emails come through with a name displayed as "Ryan Z" but everything is signed by "Rob." Unprofessionalism seems to plague Tool Locker and it appears they are going to profit an extra $120 off my misfortune. Absolutely gross business practices. An update: As you can see by the owner's response, they can't be bothered to check the spelling of names in their replies. UPS's shipping schedule and "proof of delivery" also had nothing to do with the issue. The issue always was they misprinted one of the labels. A good Samaritan is the only reason we got our package. Also, on December 21, 2022 I made it CLEAR I wanted my Tool Locker Wholesale Club membership cancelled. Today, I check my card to see I have been fraudulently charged for this. They don't have a place to cancel online so contacting their poor customer service is the only way to cancel, but apparently that isn't enough. These guys are CROOKS!!!"

"Competitive pricing and super fast shipping. Will definitely order from them again!"