Lake Forest Hardware Cards And Gifts 825 South Waukegan Road, Lake Forest, IL 60045

"Great neighborhood hardware store. Super helpful staff who care about their customers."

"Absolutely terrific experience. As a new LF resident, this is my go-to stop for all of my household needs. They are family owned and their customer service is best-in-class."

"This hardware store is probably one of the most unique ones that you will find. They have cards, home decor, balloons, candles, and a decently sized toy section besides the hardware. Most of the staff in my opinion will go the extra mile to make sure that you have a positive experience. They just celebrated their 32nd year of being open. They remodeled a little bit, and it was a good change. I honestly think that the a store is worth checking out. Support local!"

"Morgan's Lake Forest Hardware is one of the most convenient hardware stores locally. It is a family run business and it has been in the area for a long time. They seem to have everything from gifts, to hardware. The staff is extremely knowledgeable and very welcoming when you first come in and enter the store. I have been working there for a little over a year, and I strive to go out of our way to help the customers needs. We value our customers and we will go above and beyond to make sure the customer comes first. I would recommend to stop by and see what we have."

"This used to be a great hardware store and I’d always prefer to support locally-owned businesses. However, the last couple of times I’ve been here the store seems to be staffed by teenagers — not a problem in and of itself since age doesn’t determine your customer service focused attitude — but they’ve been less than helpful and it seemed like I was inconveniencing them by asking a question. I called ahead of time to ask if they had an item in stock because I knew I was going to be in a bit of a hurry. The person on the phone was very helpful and friendly. When I got to the store I found the item pretty quickly and went to the register to pay. When I got to the register the item rang up two dollars more than the price listed on the shelf. When I brought that to the cashier’s attention, he commented: “Well sometimes the prices change and we don’t have a chance to change the tags.” I’ve worked several retail jobs myself in the past and frankly that’s a stupid answer. Any business I’ve ever been to that lists a price on the shelf has always honored that price, not some made up price that appears once you get to the register. As I mentioned before, I was in a hurry so I didn’t really have time to argue with him and there were several people in line behind me. I decided to pay for my item and leave. Next time I’ll head over to one of the big box stores. In a time when the benefit of a small business should be its ability to provide customer service beyond what the big stores can offer, it seems like I get better customer service at one of the big stores. This is a shame because I’d like to support local, it’s much closer to my house, and I’ve been shopping here for years. Unfortunately, I doubt I will be back to Lake Forest True Value. They seem to get positive reviews from others, so I truly hope my last few experiences are the exception and I wish them success in a time that’s hard on small businesses."