Carlson's Floors

"Carlson’s Floors is a first class business through and through. Exceptional quality of products combined with exceptional craftsmanship led to an exceptional experience overall. We used Carlson’s for a major renovation on our home including master bath, kitchen, flooring and more! While the majority of reviews are from customers who had no problems at all, I think prospective customers will find value in hearing about our experience. We actually did experience a problem with a leaking master shower post reno. Carlson’s Floors jumped into action and was here every day diagnosing the problem and prioritizing the fix. Very classy ownership team, exceptional leadership by their general foreman (Bill), high level consulting by Karen and an incredible team of installers overall! It’s easy to make commitments, it’s another thing to abide by them. I’d trust the Carlson’s team with your next project any time, I know we certainly will be!"

"Carlson’s came highly recommended to me, so I was extremely disappointed to have the experience that I just did. Karen was rude and condescending, as without even knowing my budget, Karen treated me as though I could not afford my carpet selection. If I had not had such a difficult time finding a product I liked elsewhere, I would have walked out after only minutes of my interaction with Karen. Despite her level of service, I requested to take home a sample of the product I liked. Karen asked when I could return the sample, in which I responded next Saturday (one week from today), and she told me she would like it back sooner. My husband and I love the product for our home, so will be returning the sample and finding it elsewhere for purchase."

"I just had new carpeting installed and am absolutely thrilled! The installers were professional, showed up on time and did an awesome job! They were neat and courteous. I would recommend Carlson's to anyone. The whole process of purchasing carpet is overwhelming, but I did not get that feeling with the representatives (Troy and Tyler) were amazing! Thanks guys you really did a great job in making me feel comfortable the process."

"We have worked with Carlson's for a number of years. We have purchased custom area rugs, had them put vinyl flooring in our basement, replaced tile in a bathroom and purchased new carpeting! They have been nothing but professional, knowledgable and on point. They have helped us make good selections and work with our budget! They are responsive. They show up when they say they will and their installers are seasoned veterans. They are super nice to work with and very neat! This is a local business we should all support! Thanks to Troy and Stefani and all their staff! Great experience!!!! Could not say more about how wonderful they are to work with!!!!"

"We have used Carlson’s in our home in Geneva to put in wood floors on our master bedroom and to install carpeting. Both jobs were great. Recently moved to home on St Charles. Time was tight since I wanted the carpeting replaced prior to moving in. They were great working with my time schedule and helping me pick a good color for my needs!"