Chipotle Mexican Grill

"Overall service, quality and quantity of food has fallen off. Workers cannot communicate or handle multiple orders at one time as evidenced by many errors made when ordering 3 burritos for my family. Presentation of food was awful. I have even tried ordering ahead online just to be as disappointed as not one of the burritos were correctly made. Infact one burrito only had chicken rice and beans with none of the extras I paid for when ordering on line. We will not return. Very unfortunate as this was a restaurant was convenient and was healthy in a sense of “quick and healthier take out meals” for my family. I have been disappointed both online and in person giving this the last chance to make my decision to never eat there again. Not to mention the lobby at one point in time was very clean. This last time we went in we decided to carry out because all the tables were dirty, no one available to clean them and not to mention there was only one table being occupied by family so it’s not like it was busy. I will also make a remark in regards to bathroom. We live out of town so this was our place to sit down eat use restroom etc when coming in town to run errands shop etc… the women’s bathroom had a sanitizer bottle with a dirty was rag on the sink counter. The cleaning “caddy” was parked outside of bathroom with dirty mop water and what appeared to be more dirty wash rags…. Really hope those weren’t to be used for both bathroom cleaning and cleaning of the lobby. And last but certainly not least… my son found a very long dark colored hair in his burrito which in turn made me vomit mine…. I need to mention the gentleman preparing our burritos was bald. (We have blonde hair) where that hair came from is a mystery. Let’s just say after that I ended up vomiting my $14 burrito because I was very grossed out. If it weren’t for my youngest son begging me to “mom just give it one more chance” we would never have stayed…. After this experience I don’t think he will beg for us to ever eat there again. Thank God!"

"The kid making my order obviously didn't want to be there. Kept interrupting me as i tried to explain and throwing however much before I could finish speaking. Ended up with half a scoop of rice and chicken and 4 ladles of sauce. I asked for a burrito not a soup in foil"

"Nothing special about this place other than the food being good. This was my first time eating here after hearing my teenage son talk about the food. The tables and chairs are just plain. Makes you feel like you're in a school cafeteria. It's just a buffet with no real menu."

"Typical modern workers. Can't be bothered to do their job remotely decently if under the slightest pressure. Order was made so early for my pickup time that it was even cold when I arrived 5 minutes early. When they remade it, they packed it so poorly that it leaked into the bottom of the bag which fell apart while I was carrying it."

"Due to celiac, we asked them to change their gloves. This was the first time we have seen Chipotle staff members change the actual utensils used to serve our food. Thank you so much for your concern and knowledge of cross-contamination! Highly recommend this location if you have celiac on a concerned about cross-contamination! Thank you!"