Gerber Collision & Glass

"Unfortunately, I have had to use them 5 times in the last 10 years due to accidents both big and small. 3 deer hits, rear ended and a snow drift. So I can say Gerber Collision has done a great job on all my family's cars. I would not choose any other collision center to take my car to."

"I edited this review due to the fact that they called me and apologized for what happened and told me they are making changes to prevent miscommunication in the future. Sometimes, things just happen, and I would give them another try due to the call. I'm not sure about the collision portion of the business, but the windshield replacement I had was not a great experience. First, I I made an appointment to have a windshield replaced on my car. The option was at my location or their shop. I chose to do it at home. The day of I am waiting and get a text from the tech asking if the car is outside. I said yes! He tells me it's too cold and I have to bring it to the shop to get done. I was not prepared to do this as I had to work and had no way to leave if I dropped off the car nor time to wait for it. I was not happy. I ended up doing it their way by taking some time off of work. Why didn't you just tell me this when I made the appointment. I would have made arrangements. Then no problem. Just communicate with your customers before the appointment time to work better."

"I had hail damage and they rushed my car out so fast. I called to try to add some small things to the bill out of pocket. The estimator never called me and the next day they called me to say it was done. I was upset cause the lack of communication I found to be very unprofessional. I mean they lost out on money and now I have to bring it in again later. I thought that was the end of it and six days later I go to open the hood and a loud noise came from near the hinge area and I see they misaligned my hood so bad it bent my hood and fenders. Such a horrible experience. Let’s see if they step up and make this right."

"I was initially unhappy with the service I received at this Gerber location and that was in part to the management and how I was treated after my initial visit. I was told it's under new management and they wanted to right the situation. Took some time but I feel better about the overall situation."

"I've had my vehicle in at this location twice now. The first time was okay, nothing super amazing but went well. The second time was great! I had a decent amount of front damage after an accident and it looks brand new! Only driven it a day but so far so good! Friendly staff, really great communication on what's going on during repairs and very thorough with their paperwork! Thanks gerber!"