Pleasant Prairie Family Dental

"Family has been coming here for years. Never missed an appointment but missed one for the first time the other day. Receptionist called to ask if we were on our way 10 mins after the appointment. We live 7 mins away and said we could be there in 7 minutes. The receptionists would constantly call asking us to reschedule or move up appointments to better fit their schedule so we asked them to stop calling for appointment reminders. They said that we would have to reschedule all 3 of our appointments and pay a $90 fee per their policy. They also said that my wife was rude and when I asked how so, the receptionist said “just her tone of voice”. I’ve heard the receptionist on calls several times and she always sounds irritated and unwilling to help. As a long time customer I asked if they would do anything to wave the fee or meet us halfway. I also asked to speak with the Dentist. The receptionist said they were with a patient but could call me in the next day or so. I received a call today from the receptionist and not the dentist stating there is nothing they will do about the fee and if we wanted to continue our services we would need to pay it in full. Very poor customer service. Dentist has no interest in communicating with their customers to try to resolve issues or hear concerns. Will be going elsewhere for our dentistry."

"Dr. DiStefano is the most skilled dentist I have ever met. I chipped a tooth when I was 10, the cap popped off every few years. The location and angle does not bond well, it's a difficult repair. I had learned to live with each awkwardly shaped tooth, seemingly growing bigger each time. I came to PPFD in the most recent event. This repair is BY FAR the best looking and best feeling tooth. PPFD immediately won my family's business."

"What a great establishment! Dr. DiStephano is a skilled dentist who provides caring, high quality work in a positive, upbeat atmosphere. Her team is absolutely fantastic, too. Highly recommended!"

"I switched dentists due to my last dentist having a HORRIBLE "bedside manner". It's always a risk when going to a new Dr. However, from entering the office, I felt comfortable and at ease. Dr. DiStefano's staff from the front to back were wonderful. I absolutely loved Dr. DiStefano! I was having tooth pain and she not only made me feel like she cared but that she was going to get my problem taken care of. The solution was a root canal in a tooth that wasn't even hurting. I found it hard to believe but it was true! She explained why that happens and when I got that tooth taken care of...my pain was gone! She is friendly, caring and KNOWS WHAT SHE'S DOING! My husband and (grown) daughter switched over to her as well and we are all very happy we did!"

"My family has been with Dr. Distefano for over 3 years. She has always been so warm and friendly! I really appreciate how she always asks if I’m doing okay, during my visits, how she will call and speak with patients personally! Who does that these days? My kids love her! The dental assistant was so sweet and kind! I am excited to meet her hygienists soon! I cannot say enough about the back half of the staff!! I would encourage anyone to schedule a visit."