Jimmy John's 5200 North Illinois Street, Fairview Heights, IL 62208

"Order delivered to the wrong house. Delivery driver tells me to call the store to get orders re-made. guess what? they are now out of bread. out of bread, let that sink in. So now I am out. And I won't get refunded until 3 days from now. I will never order from here again."

"Customer service at this location is still very hit or miss. Today I purchased 4 sandwiches and cookies to go, and they set the items on the counter when done. When I am requested a bag, they pointed to a stack of bags where I could bag my own food. Individuals are getting tired of paying good money to receive attitude and bare minimum service and being treated like an inconvenience. Gone are the days where a business appreciates their customers-again, bare minimum. A food establishment that won’t be bothered to bag a to go order?"

"I ordered a giant sandwich. They rang it up as a regular. When they gave the order to me I told her the order was wrong. She said she would rang up another regular size. I asked if she charged me as a giant sandwich or two regulars. She said it was a 2 to 3 cent difference in a dismissive tone. I figured it out and it’s a 50 cent difference. Last time I’ll go there."

"Freaky Fast? Snail slow is more like it. Order 2 sandwiches to be delievered. An hour later I finally drove to the location because no one would answer the phone to inquire about my order. We have tried to order before for delivery online and sometimes it says it isnt available probably due to being short staffed. That was not the case today. It allowed us to place the delivery order. An hour wait for a company that Prides themselves on Freaky Fast Delivery... Not impressive at all."