The Shop Incorporated 90 East Street, Crystal Lake, IL 60014

"Honest people who work hard on your car, use excellent and appropriate parts, while charging fair prices explaining everything about your care. Craig and Tom are exceptional individuals - and you can trust them to fix your car. I highly recommend The Shop."

"Trustworthy, honest and intelligent. They give reasonable prices for our old van's repairs and tire rotations. I always bring my vehicles here."

"Some words that described our experience here: sleazy, untruthful and not worth our time. Went here to buy a used car from a man named Roman. He provided us with the CarFax which showed some very minor issues. We felt confident in the buying car, but we just wanted to make sure everything checked out. We took the car to a reputable mechanic in town to give us a better idea of the car’s value. The mechanic physically SHOWED us some severe body issues with the car, none of which we were aware of while talking to Roman. Repairs would have costed over $1800, and the mechanic told us that it was unsafe to drive for distances outside of this town. When we returned, my boyfriend told Roman what the MECHANIC (a third party who benefited NOTHING from helping us) said and Roman accused us of lying. WE HAD RECEIPTS AND PHOTOS TO PROVE IT. Let me say this again, we had PHOTO EVIDENCE. Roman continued to get flustered and YELL at my boyfriend. He acted as childishly as I’ve ever seen a grown man act before. He is a terrible mechanic and an even worse salesperson. Please don’t waste your time here. He’s a walking used car salesman stereotype, be aware."

"My husband had an exceptional experience here. They fixed a flat tire quickly without an appointment. We are from out of town and they were so helpful! We would recommend this company to everyone and anyone."

"BEYOND grateful for THE SHOP! You both are life savers! Car was towed in with the clutch pedal to the floor, manual transmission and clutch had already been replaced and it seems the master cylinder was not fixed. Craig and Tom called throughout the day to give me an estimate and order parts. Their quote and length of time was below what they originally told me! I am so appreciative they were able to get my car back to me in working condition so I could avoid racking up rental car fees. I HIGHLY recommend them for any service. They have integrity and are there for the customer. For peace of mind, they are a AAA approved automotive business and was recommended to me directly by AAA. Thank you again for everything!"