H-E-B Pharmacy

"HEB is failing its customers at this pharmacy location. Too many times we get notices that prescription is ready for pick up. Only to arrive and the order is not yet completely filled. Seems like an auto Action calibration could correct. Then doctors send prescriptions over and staff says “no we don’t have that. Only to be told later, oh I found it. The lack of customer service here is astounding. I call this out as HEB prides itself on being “our store.” Well the stores pharmacy on ranch road 12 is broken and quickly upsetting more and more folks. Looks like we now have to drive to Dripping springs or San Marcos cause HEB Pharmacy isn’t working for the customer these days……"

"I feel bad giving this pharmacy a 1 star because the staff is very sweet, BUT this is by far the most backed up pharmacy I have ever dealt with. It would be faster to drive to San Marcos or dripping springs to get your meds then wait in line for your meds at this pharmacy. They let people sit in the drive through line and discuss who knows what for over 20 min. I have had my fair share of waiting an hour plus in the line (and you get stuck since there is no way to get out with the cars). It is the same thing inside as well. They constantly have an full Elise occupied of people waiting for their meds. They need more staff and shame on H-E-B for not helping them out with the resources needed to help out Wimberley. GO TO ANY OTHER PHARMACY!!! Not this one."

"I think this pharmacy and it's team are great! Always friendly and eager to help even when dealing with the rude people of this small town. Reading the other reviews on wait times being blamed on staff etc are very misleading. I've personally been a victim of a long wait time but to no fault of the staff more so the customers who either refuse to move their vehicle from the drive thru window or the ones to expect staff to run a million and one coupons while the line behind them grows. Also these folks seem to not like waiting, since you all apparently get helped with no wait times other than HEB please tell me what doctors and restraunts you go to so that way I can avoid waiting as well. God bless you HEB pharmacy staff! Ignore the small town old folks!"

"This is the worst pharmacy I have been to!!!!! I have issues with my meds every month when I need to go and pick them up. I will get the phone call that my meds are ready, but not all of them are ready and the others should be ready the next day. I show up the next day after I get the phone call and they are still not ready. When I go tomorrow to try and pick up my meds this will be my third trip in a row to go get meds that stated were ready but are not. I am done. This happen all of the time, plus the 30+ minute wait either in the store or in the drive thru. Horrible."

"The wait time in the drive thru is terrible. I've never pulled up to wait behind less than 3 cars. Make sure you give yourself at least 30min or more. Then using the call request or app request prescription pickup time is not reliable, even after 5 hrs notice and been denied for days for another pickup time. Maybe hire more help?"