H-E-B Pharmacy

"Store itself is good except for customer service,they have a lady who has no business helping customers,she should only be scrubbing toilets,you know who you are."

"Most unhelpful, rude staff every single time I’ve used them for the past year! No helpful and they give conflicting info. Was told they would contact my doctor to get correct script and waited over and hour only to find out they never contacted the doctor and it wasn’t their policy I would have to which is why I asked twice before stepping away if I should call or they would .. they had my corrected script for two days and still didn’t have it ready making me get out of line and wait another 15/20 min for them to fill it. No consideration for already giving me the run around for hours. And acting like it was unacceptable to be frustrated with their lack of cohesion as a team. Everyone needs to be trained and give the same response to every customer instead of getting a different answer. Every time I call or interact with staff! I was told at the drive-through that I would wait 15 minutes for my prescription and I called back to see when it would be ready and they said it would be ready within the hour. That’s a huge difference. I’m understanding and I know that it’s not the end of the world but it starts to get irritating when you are constantly inconvenienced and then treated with rudeness for expecting quality customer service and basic respect"

"WHY can't prescriptions that come from ERs, hospitals, urgent cares and surgical centers take priority to fill? My daughter had a procedure yesterday morning and at 5 pm her 2 prescriptions still weren't ready. She had to wait until today to get them. This has been an ongoing issue forever. Prescriptions are filled faster at BAMC, for Pete's sake, than at HEB! Absolutely ridiculous."

"I've lived in NB for nearly 8 years and very single time I have ever tried to have a prescription filled here they can never find it. It's the closest location to me and when I'm sick I'd like to be able to go to the closest place possible. I'm done with this pharmacy"

"This HEB Pharmacy location is fantastic. They provide excellent customer service, have a double drive thru in case you don't want to go inside, and surprisingly they're able to really herd the cattle through quickly- this location serves probably half of New Braunfels! So, don't be afraid when the drive thru lines are backed up or the inside line wraps around the isles- they move quickly, without mistake, and still manage to not pass out! If you have any questions or concerns about medications, even OTC, any of their Pharmacists are happy to help- and they take the time to make sure you're comfortable before they walk off. Overall, I pray I don't ever need to use another Pharmacy. Unfortunately I have multiple prescriptions a month and then occasionally one time prescriptions for sick kids. I haven't had to stress one time if my medication would be in stock, if they would be able to make the refill request, or if they'd have to transfer a prescription out (which then becomes a nightmare). Hats off to all those who work behind this HEB Pharmacy's counters!"