KSI Auto Parts

"I've been a customer here for plus twenty years I use to every one in the office I hate the walk up service no longer exists on Roosevelt recently I ordered parts for a explorer and I was given the run around for a week to receive the parts I've always loved the service but it's lacking as of late when e order and ask about your parts they tell you oh we have to talk to the distribution manager we will call you back and you don't get a response it's annoying to wait for parts and when I finally received it it was not correct I want t universal back the service was amazing"

"Really tough to do business with, and rely on these guys. Ordered 6 parts this week. 2 correct, 2 broken 2 labeled wrong (brought me the same wrong part twice). Also-very tough to get refunds. Go elsewhere."

"Was in and out within 30mins for a bumper, fender and head light. Parts were brand new and had a black matte finish. Service was polite. Prices are expensive but you get what you pay for. I will def return if need be."

"I have been trying to return a part that was incorrect since the day I received it. (10/19/21) I have an SR# (return #) but still cannot get anyone to pick this part up. After several phone calls I was told to call Kevin (ext. 2206) called and never received a return call. I was then told to call the IL. manager (Greg ext. 2193) and after 3 messages still no call back. This is terrible customer service for a shop that has bought many, many parts over the years."

"This place is expensive compared to their competitors. The people here are awesome, knowledgeable, very friendly and helpful. They will also work with you on lowering their prices a little bit if ask nicely. They carry some things that even the biggest competitors don't have. I will recommend that they work on lowering their prices and better signage to make it easier to find while driving down Roosevelt Road."