South Texas Veterans Health Care System

"The Opthomology clinic is now horrible. Used to have great service. Now they cancel appointments without informing you and all they can say is that their policy is that they send a letter and a phone call. Well, I didn’t receive anything. When asked to talk to the manager, a rude female, who didn’t repeat her name, said that there was nothing they can do and would have to send me outside the VA cause my doctor left. I mentioned how this was not a good way to treat veterans and she stated she was one. Well then, she should know how to speak professionally and compassionately to us and not down on us. She got upset at that remark and stated that she would report me and I would be banned from that clinic. I’m appalled by this and will gladly go else where since they seem to not care for the veterans they are treating. Guess we are just a number to them."

"Worst customer service at the VA Eye clinic by front desk staff. No point complaining, it falls on deaf ears. Doctors are awesome but already super tired of being micromanaged by front desk staff. We served our country, a little courtesy and respect goes a long way. Don't get me started @ Optical shop; location needs a bigger and better staffed shop."

"Data Point VA Optical where you order glasses needs a bigger area. Veterans sitting on floors, and waiting 4 and 5 hours to get their number called. Some Veterans are forced to sit on the walls outside building and cannot hear when number is called. This did cause an argument between customers, and with no security your going to have problems. I understand it is contract run, and offer their own frames and tints. You can find other places cheaper, so just get your VA pair. All the other services offered take time and Veterans who want just the VA pair must wait. They also are filling prescriptions for family members, which adds more wait time. VA must evaluate this place, it looks like a welfare distribution of eye glass program. Veterans deserve a nicer place, also the parking is bad, lower lot is a tough walk for Veterans in wheel chairs, canes, and braces on their legs. I will never order glasses from there again, I waited 4 hours. No food or drinks were available for purchase or covered shaded area outside. SGM (R)"

"As with all VA Clinics and Hospital, I have received awesome care. The VA dental is extremely perfect, wait times and office personnel, my dentist and his staff. I just have to give credit to Dr. Klinger and his staff. They took me, as I was a sad case for a patient, and made me a new person. My dental work was so pleasant and very thorough. Thanks everyone. (it was a lot of work on their part)"

"Wow!!! This eye clinic is ridiculous! How can filling an eyeglass prescription take over 2 MONTHS?? Just a word of advice for other veterans who need eye care...suck it up and pay out of your own pocket. I had to go purchase another pair of glasses and the prescription because I need them! The VA is already known for its slow and sometimes compassion less care but this is a new level for me. Never again will I come back to this clinic. *EVER*."