HeartPlace Mansfield

"Dr Patel changed my prescription from 25mg twice a day to 50mg twice a day. She said she’d see me back in a year unless I had any issue with my prescription change and if so to call right away. 3 days into the increase and it was Labor Day weekend and I was having fatigue, SOB, weak, tiredness, sweating, bone pain, lightheaded, dizzy, chest pain, and more, interestingly enough all were side effects of the drug that was increased. I suffered til the office opened Tues and called to report this to Dr Patel to see what she wanted me to do. I have called twice Tuesday and again this morning with no reply and it is now Wednesday at 5:40pm. Currently I am having to treat myself regarding what dose I need to take and hope what I am doing won’t kill me! I was very fond of Dr Patel but I think this will be the end of my relationship with this cardiology office because heart issues are a little too sensitive do disregard like this!"

"I have been a patient of Dr. Patel for several years, she’s really good but a doctor is only as good as their office team. Some of the ladies at the reception are snappy, unpleasant and lack willingness to help. The portal communication is bad, Dr. Patel’s nurse or assistant has not been keeping up with patient communication. Took more than a month to get a reply for a medical question? Making an appointment is hard, long hold and their long lunch break."

"Half a star wasn’t an option. This is the most unprofessional office I have EVER encountered. I patiently waited one hour in their waiting room to be called back for my stress test while no one ever apologized or explained the delay. At 45 minutes I approached the front desk where the woman informed me that they schedule 4 tests at the same time and they would get to me eventually. Really? Why wouldn’t they stagger appointments at 15 or 20 minute intervals so they could be considerate of their patient’s time? Their answer? That’s just how they do things. (Read between the lines- we don’t care about YOUR time!) Two other people in the waiting area had waited 45 minutes as well. Additionally, the instructions said I couldn’t eat anything before the test while a female employee was eating in front of all of us. Next, they scheduled a treadmill test instead of nuclear test for me even though I spoke to the scheduler two weeks prior about why I couldn’t do the treadmill and she said she would change it. This test does have a lot of waiting in between imaging and I was prepared for that. What I was NOT prepared for was them telling me I had to share a small room with another patient who was wheezing and coughing! They want to be protected from Covid and make patients wear masks correctly, but it’s ok for us to sit in a 8x8 room together? Finally, after waiting 3 hours they informed me they would have to wait for one of the doctors to come back before they could do the actual stress part of the test. Where were the doctors? I guess lunch - they said they weren’t sure! There are at least 4 doctors at this location but I guess lunch or a meeting that involves All of them is more important than the patients. Five hours later I finally left this place! My original instructions said 3-4 hours. And no, there was no emergency because I asked. Never again! Do not go to the Mansfield location of The Heart Place if professionalism and timeliness is valuable to you!"

"I don’t understand how a place that deals with people’s heart can be so bad at responding to calls and appointment requests. My Dr. referred me to them over two weeks ago and even after two calls from me, I still don’t have an appointment. They left me a voicemail after the first call saying to have my Dr. call in a referral so clearly they didn’t bother to check and see they already had, over a week ago at the time of my call. My second call was a week after the first and they didn’t even bother to call me back this time. Absolutely terrible for a cardiologist. I mean it’s not like people calling them need a bunion checked. Find yourself another cardiologist that actually gives a damn about you and your heart."

"Dr. Manzori is awesome, he takes the time to answer all of your questions. The front desk staff however is rude! She (the front desk) does not answer the phone when it rings. I literally called 27 times and no one ever answered. I left 2 messages and after the second day still no response. When I spoke to the front desk lady the day of my appointment she said "I prioritize the patients in the office over the phone" I can completely understand that but 27 times and 2 unanswered messages? That is unnaceptable! I was also told they are short handed, they have bren short handed for over a month from what I've been told."