Jimmy John's

"I am befuddled with my experience at Jimmy John's Hillside location. My experience was absolutely horrendous and disgusting. I ordered my food in drive through on my lunch. I was greeted by a young lady at the window and paid for my order. She steps away; through the window I can see her combing her fingers through her braids. She is on the end of the food counter. And someone is handing her sandwiches and bags. She comes back to the window. I ask her why she was combing through her braids while she was getting my sandwich. She proceeds to say, I didn't make your sandwich! I say young lady you are still touching the wrapper that the sandwich goes in, it's not sanitary. She turns around and tells her coworkers ; she complaining about me touching my hair and I didn't make the sandwich. Another young lady walks up and I'm trying to tell her what happened . She does something on the register and hands me a receipt . I gave you a refund . I didn't ask for a refund. Well it seemed like you wanted a refund . I said seeming and knowing are different . You didn't ask me. I still want my sandwich but without her rubbing through her hair. Well I have to charge you again. M:That's fine! Well pull around the front. So I go in cause obviously yall not getting it. I ask to speak to the manager . It's the lady who refunded me. I say you all are not acknowledging that hair shouldn't be touched while handling food. She says, it's no different than my hair right now. Btw her hair is pulled back in a ponytail with a cap. I say, it is different cause you're not combing through your hair. Now this is where I got ticked off. The manager then proceeds to flick her ponytail and says, it's no different . I say so you're telling me you're gonna flick your hair after it's a complaint then go back and make sandwiches . I said the thing is you don't know who could be coming to observe you all. You could not take a nice gesture to inform but you mocked me. So now I'm writing this horrible review . I have called corporate and will be writing a letter. 0 stars do not recommend !!!"

"These poor guys are running all over the place between delivery, pick-up, drive through, and me in the store. They still remained nice and helpful. Amazing."

"I usually come here because it’s the closest location and they consistently take over 20 minutes to give me my order. Change your motto."

"Waited over 30 mins for 2 sandwiches and never got them. 4 other customers came in got their food and left. Worst experience I’ve ever had"

"Freaky fast means my food wasn't made 30 minutes after ordering. Not to mention attitude and excuses. Just be honest with me. Go to the JJ on Cermak, they actually have customer service skills."