Chipotle Mexican Grill

"The staff that was working tonight exceeded my expectations so much that I had to leave a review. There was one employee (young, blond haired, blue eyed gentleman) in particular that went above and beyond. He was extremely polite (addressed me as ma’am and my boyfriend as sir) he was also very efficient! I wish I got his name so I could mention him. But thank you for showing me that customer service is not dead."

"I got a burrito bowl and they stacked it high!! Generous portions. Everything was delicious!"

"Staff needs better training, beautiful people... I a an paying customer, so I need my meal fixed properly like you would eat it yourself, come on! I only got guacamole for barely half of my meal, like is for free or something, I'm paying for guacamole not for one spoon of it, on the menu don't says 1 spoon is extra, c'mon people, do better!"

"The location in Franklin Park on Mannheim was terrible today. I placed an online order and my coworker picked it up. I was given a tablespoon of dressing for my salad. When I called to speak with the manager, Carlos told me that was the amount that they give. As I was still talking, telling him I wanted a refund because I can't eat my food, he hung up on me. I called back but he didn't pick up. I had to go up there. He says he didn't hang up on me. He continued to says that is the amount they put in the cups. He shows me the cups of dressing they have but they're half full. I told him you can clearly see this is NOT the same amount. He then offers me one of the other cups but I just wanted a full refund. I took a picture of the cup to show corporate. I will never eat from that location again. Also, my coworker's food was not correct. He ordered extra beans in his burrito and that was not done. He mentioned that to the lady that was making his order and she just sealed the burrito without correcting the mistake. They had to remake his burrito. It's a shame you don't get what you pay for."

"Worker (woman) that helped me seemed irritated when greeting/assisting me. Didn’t give me much rice, beans, or meat. Took a picture of the meat for reference because the tiny piece of meat she did give me was ALL FAT. As you can see with the pictures I listed below the tiny amount of meat I did have left for my bowl, and the rest being fat not edible. Besides my bowl not being l well packed, I didn’t even get my receipt either! Please save your time and money and go to another location with better customer service and atmosphere"