CVS 1550 Wentzville Parkway, Wentzville, MO 63385

"Terrible Communication. Unhelpful. Lied to me About not having my prescription and caused me to go days without it just to be told "Call back Monday when we get a new shipment'' to then speak to someone with a rude attitude today tell me "oh we had your prescription. We just needed some insurance clarification". Where do you people think that it's acceptable to have people wait for their Medication like that. This is people's health you're dealing with and a job like this needs to be taken seriously. Didn't even have the decency to apologize for the mix up or take accountability."

"Arrived 10 minutes before the pharmacy closed and waited in line to pick up a prescription medication for my infant. After the customer ahead of us pulled away, the pharmacy person without saying a word put the closed sign in the window. Only after looking over her shoulder a minute later did she get on the phone to say they were closed. When we said it would have been nice to say something to us, she tried to act like she had to go get something. Since when do customers already in line to receive their item just get ignored. We did not come after closing. Horrible customer service. Guess we will switch to Amazon."

"Least communicative pharmacy I've dealt with. Twice now I have had my doctor's office refill a prescription for my child with them and twice now they have not communicated they don't have the medication. I have had to call them and ask why it's not refilled. The first time someone there dropped the ball and didn't even get to the order for two days after the doctor's office sent it, and even then they didn't have it, and this time they said "their system" messaged me (it did not) to say they don't have it. I'm fed up with this happening over and over and having to call around to other pharmacies to see if they have it. I'm reconsidering having this be our pharmacy for all our family's medications because it should not be that hard to follow through. I understand the medical field is strapped for staff and can't keep up with demand, but this should not keep happening. The staff are not sympathetic to the problem and don't take ownership of failing to follow through."

"I'm not this person at all. But whoever that just called “Mel” I believe her name was, was very rude. I understand that you're trying to transfer my prescriptions over to you, and I appreciate it, I truly do. I get that it's frustrating for you that the number I gave you from their website is wrong, but I didn't know that, honestly. Furthermore, I also haven't had this medication for 3 weeks now, but depression medication isn't something that you can’t just stop like that it’s a chemical balance substance. Maybe take in some kindness about other’s mental health, just saying. It has been frustrating for me also trying to figure everything out on why my insurance just decided not to use the pharmacy that I have been using for a year now. So at this point on, Please take the time to think about others and what we probably had to go through to get where I'm at now, thank you. This kind of makes me don’t even want to go through you guys, to be honest. I didn't ask for the change. I do apologize for trying my best to make it as easy for you."

"Held for 14 minutes for the girl to be so extremely rude and unhelpful! I recorded the entire call too! Sent my daughter to pick up the prescriptions and the look this girl gave her (which her friend recorded was undeniable rude)then told her it will be at least an hour if we even get to it today.I will Never Give this pharmacy my business! She needs to be fired. Look online to hear and see video."