Jimmy John's 2365 North Farnsworth Avenue, Aurora, IL 60502

"I have ordered many tuna sandwiches before… And noticed my sandwich was a lot skinnier… Don’t know if they’re changing the bread size, but it didn’t taste nearly as half as it should any better. Then I read up on the reviews and the store seems to get a lot of bad ones, next time I will be more selective on which store. But I did receive that special coupon for a discounted sandwich so I’m wondering if they did that smaller sandwich because I paid less but I thought I would’ve earned it with so many purchases at different Jimmy John’s, which that would be wrong on their part Never coming back here again."

"Wow, guess I’m just piling on here but Jimmy John’s is pretty bad, maybe it’s just this store but they certainly don’t know how to make sandwiches. $12 wrap was nasty, 1/2” thick, really nothing to it, equal to a $2 McDonald’s snack wrap. I think a vending machine could provide a better wrap. The Vito was light on toppings, seriously 6 or 7 pieces of shredded lettuce and meat that may have been sliced days ago. For the product and prices, stick to chipotle or Jersey mikes."

"Absolutely horrible customer service. Took 45 mins to get my order store is 2 mins away. Kid shows up walks right past my husband as if he wasnt standing there then asks for a tip when he didn't get one proceeds to say well if you would tip you'd get better service. I had cash ready for a tip and even said that when i ordered. Called corporate left a complaint then the "owner" called and once he didn't want to talk he passed it to the general manager and i asked how he was going to rectify the issue he said im sorry then hung up refusing to give any names date today 11.15.23"

"Stopped in to grab a sandwich today, was greeted by a red curly headed young man that was not overly pleasant. While looking at the menu I went to use the restroom and was told they are off limits. The sign on the door says for paying customers only. He said yeah no, they are off limits. I explained that is against the health code in the State of Illinois and bathrooms for customers is a requirement for restrooms. He laughed and said no. I took my business elsewhere. After looking at other reviews perhaps Jimmy John’s needs to evaluate the staff and management at this location. Customer service is important as there are many other choices in the area."

"I hate that I have to give this place one star. It doesn't deserve any star. Took over an hour and a half to get 2 sandwiches and 1 bag of chips. They said it would be 30 minutes. I called to cancel and get a refund. They said I couldn't get a refund because the driver was already out with the food. Then went on to say he couldn't help me with anything else and if i don't have anymore questions he needed to go back and make sandwiches. I'll never order from them again. This establishment really gives Jimmy John's a bad name."