Firestone Complete Auto Care

"The Hinsdale Firestone helped a bad day turn into a better one! After getting a flat tire on the way to work, I waited almost 3 hours for roadside assistance, provided by my auto maker. They changed the flat. I then went into Firestone to ask about a patch. I was greeted quickly and kindly, and the amazing technician worked with my schedule and let me leave the damaged tire with them. Unfortunately, I do not have the first technicians name that assisted me when I first dropped it off, but Alex greeted me when I went to have the donut changed with the newly patched tire. He was super friendly and kind! They even filled up the windshield washer fluid (which I have been meaning to do for over a week!) I will recommend Hinsdale Firestone to anyone! Thank you all at Hinsdale Firestone!"

"These guys are professional. I’m so glad I took my car to this location. LaGrange and Downers Grove were so rude on the phone and they have lower ratings. I can see why this location has the best ratings. My car is driving like new. I would definitely recommend and take my car back. They’re also honest and upfront."

"Was having a really bad day. Tried putting air in my tire at the Shell, but there was a problem with the valve and it only let air out. Drove across the street to Firestone. Chris was so helpful, he fixed the valve and put air in my tire for no charge. I was so impressed, it really turned my day around. Thanks again Chris!"

"I had a nail in my tire. Went to Downers Grove Firestone first, they couldn’t fix it right away but the gentleman called the Lisle and Hinsdale locations for me. The Hinsdale location was available to do it today. The service at Hinsdale is wonderful. Greatly recommend. I will definitely come back for more service. Thank you so much!!"

"The guy at the counter was extremely rude to me. I called the day before and said what time I could be there to fix a small leak in my tire. I asked if I needed an appointment. And he said no and took my info. I came in the next day and was told it would be 30 to 45 min. I had to wait an hour and a half until close to closing, only to be told they couldn’t fix it, it was a liability. He was completely rude when I asked how my tire was and why it was taking so long. A couple came in after me and he took care of them first. I asked why and he said they had an appointment. I had tried to make an appointment the day before. They were so inconsiderate, making me wait an hour and a half for nothing, when when they could have quickly seen they couldn’t have fixed it. They don’t care about their customers and were just goofing off in the back making me wait. I will never go back to this Firestone."