NAPA Auto Parts 5151 West Fullerton Avenue, Chicago, IL 60639

"Helpful staff! Went in not knowing exactly what I was looking for and they were more than happy to help me. I will definitely be recommending in the future."

"Amazing customer service hector and junior and everyone else is beyond knowledgeable about cars and parts my place to go"

"I went in there today for a wiper blade. And the guy that was there seems like he was not in a mood. I asked ok well can you put the wiper blade on if I buy it. But he said no I will not put it on. Guess customer service is NOT a priority at this location. So I advise be careful when you go in here. SCORE WOULD BE be ZERO. Thanks"

"Good pricing. But the sales associate with the grayish hair was so curt, it seemed like I was bothering him. I asked questions and he was talking down to me. Love Napa but this customer service was awful."

"Went to this store three times looking for Prestone antifreeze that was advertised in the sale paper. It's a relatively small store that looks like their major business is done with car repair shops and they have little patience or tolerance for an individual customer. Each visit there were three to four male employees in the store who basically ignored us and were not helpful at all. On the first visit, we were asked if we needed help, and when we inquired about the antifreeze, we were told that they were out. When we asked when they might have it in stock we got an evasive answer. The second visit no one paid attention to us, even though there was no one else in the store.  None of the employees asked us if they could help us with anything, and after a few moments we left. On the third visit there was one customer in the store and after he was helped, that employee disappeared.  Even though there were 3 employees I  the store,  only 1 appeared to be working. When he reappeared I asked him again for the antifreeze. When he said they were out of stock , I jokingly asked if they were ever going to have it in stock, I was then  told that they could order it for delivery on the truck the next day. Sure enough, when we returned the next day, they had the antifreeze waiting for us. They did not put any more on the Shelf. I'm guessing the price was a really good price since they want to give the impression that they won't have it again, and hope that you will buy a more expensive product. So we made 4 trips to this store in all, when we could have made only two trips if an employee had told us the first time that we visited, that they could order the antifreeze for us."