Star Auto Authority - Auto Repair 600 Lakeview Parkway, Vernon Hills, IL 60061

"I been having a several problems with my hrv and decided not to take my car to dealership anymore. They have a text message system that you can text to ask answer question if needed and Bill is so amazing. I know nothing about car other than the internet knowledge. All of associates are friendly and knowledgeable. This is definitely not a place that just wants your money like my old dealership I used to go to. The fact that you can take loaner after dropping off your car during lunch break is definitely a plus!"

"The staff is extremely knowledgeable. They take their time trying to make sure they have all the facts regarding what may be going on with your vehicle and honest about what they do or don't find. My car has then stumped and they let me know that. They didn't come up with things that weren't there to fix. They were unbelievably generous when it came to the cost because they took the entire day trying to find the issue of a noise I heard but they couldn't hear and took the entire day trying to analyze and look for what I had described to them. When I brought to what the other mechanics had said I needed done also they made me aware that I had done if this items did just 2 years before and I shouldn't have to those specific things and that at this moment it didn't have to be done but could be talked about at my next oil change. A long winded review, yes but the transparency of what they had done, what was needed & the price was not really anything I've gotten from other mechanics. I would highly recommend Star Auto Authority to any of my friends and family!"

"Star Auto Authority is a service shop that will not only fix your mechanical headache, but will also help you reduce your distress with restoration of your peace of mind and your vehicle's reliability. Located in Vernon Hills they will get your car back into tip-top shape while providing a complimentary loaner. Can you believe it? A COMPLIMENTARY loaner! I haven’t seen that anywhere else since a wealthy Uncle visited his Bentley dealer in California. Star Auto’s staff is personable and a class above most other service departments. I have been a “Car Guy” since taking auto-shop classes in high school, at a time when new Beatles music was still being released. I put away my tools for servicing our own cars very many “moons” ago, in favor of a career in healthcare. While Star Auto is not cheapest, their staff is very personable and are among the most competent automotive experts around . . . All, while NOT being as expensive as the car dealers. Over the last several decades, they have saved us considerable money and aggravation with spot-on advice and preventative maintenance. Happy motoring."

"Greatly satisfied from the personalized service by Peter to the “Out-the Door Wash!” Shop is spotless. Totally professional atmosphere. Updates on the job in progress. When things went a bit sideways (defective part from Ford), the guys at Star were more upset about the delay than I was! Oh yeah, can’t beat their loaner program! I have a brake job coming up in a month or so and you can bet the guys at Star will be on it!"

"I've been a client at Star Auto for almost 10 years now. Overall, I give five stars to Star Auto. I've brought in four different vehicles - two Toyotas, a Mazda, and a Hyundai for regular maintenance and repairs and am happy with the work they've done on them. They are quite competent and know their trade. They keep a very, clean and inviting facilities with free coffee and snacks in the spacious lobby. They may not be the cheapest, but competitively priced against dealerships. They have 4-year (3?) warranties on parts and labor which are covered nationwide within their network. They also have free loaner vehicles, mostly Toyota Corollas, so that you can drop off your car and then leave for work in a loaner car. You just need to fill up the tank before coming back. I'm sure its cost is included somehow in the price you pay for repairs and maintenance, but I'd say that's still a very smart, and perhaps shrewd, move by the owners to draw in more clients and keep them in this competitive suburb market. Honestly, I think that's one of the bigger factors for coming back to Star Auto even though there are dealers and other shops closer to my home. The location is very good as it is close to my kids' high school and my everyday route to work, so it's been very convenient for me. The only thing I miss, and it's not only Star Auto, is that I established some good personal rapport with the guys who handled my car, and then the next time I went, they were gone for some other place. But I'm glad the owners are still the same and they maintain their good quality and service. I was a bit concerned during the pandemic, but they figured out a way to stay open. I wish them well and hope the business continues to be successful."