Dunkin'

"When I walked in the music that they were playing was so loud I thought I walked into a nightclub by mistake. The young lady who waited on me was eating and talking to me so I obviously had a hard time understanding her as the music was blasting. Showing a total lack of discipline and professionalism I can honestly say that I would not recommend this dunkin donuts to anyone. The countertops where I sat to eat were greasy and there was doubt crumbs on the floor. Conclusion: fire your manager"

"Picked up a chai latte and some snacks for the family. My drive through experience was quick and our order was on point. This place has an OG DD vibe. I can’t speak to the interior, I didn’t have the chance to check it out but I did see customers entering by foot."

"Went through drive thru and ordered large iced latte with pumpkin swirl, two glaze donuts and a pumpkin donut. The young lady taking orders is playing on her phone and getting the orders wrong. The drink was correct but received two plain donuts instead of glaze. To the young lady taking orders please do better and put your cell phone away when taking orders."

"On 12/30/22 at 8:30 A.M I went to the Dunkin Donuts location at 6820 W Roosevelt In Oak Park IL and I placed an order for : 1 Medium Hot Coffee 1 Small Hot Coffee, and 6 5 Pc Hash Browns total amount $14.04 When I got home and tasted the Hash Browns I noticed that they were undercooked. I called and spoke with a young man who stated that he was the manager I told him about the Hash Browns. He apologized and took my name and he told me that he would put my name on the board and I can come in anytime and get a replacement order for the inconvenience. On 1/29/23 at 8:30 A.M I went back to Dunkin Donuts to claim my order only to be told by the Manager Rebecca that she would only give me one Hash Brown instead of the Six that was purchased. She clearly told me that she saw my name was on the board for the order and I had my receipt. I was then told that because I didn't come back in a reasonable time frame that she would not honor the receipt. Her attitude was nasty and she was talking to me from the back of the store instead of coming to the front of the store and talking with me in a professional manner. I thought that she was unprofessional in the way that she handled this situation. She allowed other employees to weigh in on the situation. At that point, I asked for my receipt back and I exited the store. I have been going to that Dunkin Donuts for over five (5) years and this was a big disappointment for me and I am sad to say that I will not go back to that location."

"Food generally tastes like you'd expect. And we didn't have to wait too long. That's the positive. From my family's most recent visit: - Talked to 3 different people while ordering and had to repeat parts of the order about 3 times (not because of the speakers but when they handed us off to someone else they had just not put in most of what we asked) - Was never told the total and did not get a receipt. (Not the biggest deal) - Coffee order was wrong (caramel drink did not have any caramel) - when we asked where our hash browns were they told us at the bottom of the bag. And they were! So that was good. But they were very smashed and very mushy. So that wasn't so good. - Glazed donut holes were ordered and only one of those provided was glazed (and we were not told they were out of glazed; more like they ignored our order and just gave an assortment) - did not get our drinks at first and had to ask for them - had to request straws for our drinks twice - no napkins - the Boston cream donut had less than a marble's worth of cream - Oh and one of our donuts looked like the attached picture. We did not take a bite out of that donut. That's how it came out of the bag. No way I'm eating any of that now. Bottom line, we will only be back if/when we forget how bad this experience was."