Sterling Service Group
1150 Ensell Road, Lake Zurich, IL 60047
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
About the Business
Sterling Service Group, located at 1150 Ensell Road in Lake Zurich, Illinois, is your go-to institution for world-class services for all of your luxury appliances. With over three decades of experience, our team of highly-trained experts is dedicated to providing prompt, expert diagnostic and repair services, preventative maintenance, customer instruction, factory updates, and more. We pride ourselves on offering a wide range of services with genuine parts and a full One Year Parts and Labor warranty to ensure your appliances are in good hands. Our mission is to treat our customers, their homes, and appliances with care and respect, while delivering service that exceeds expectations. Visit us today and experience the Sterling Standard of Excellence Guarantee.
Reviews
"JUST HORRIBLE! Had Sterling rebuild (compressor, evaporator and heat exchanger and so forth) for a Subzero refrigerated drawer (700BR2) that stopped working June 15 2021. The cost for doing so was $1,482.47. A month ago in January 2024, I called them because it's not working again. After charging me $157.00 for a service call again, they said the unit burned out and it would have to be rebuilt again! Cost now aprox. $2,000. I was told by the technician that I probably got a bad unit and that unfortunately the warranty was only for 1 year. But I should try and rebuild the unit again, he said! WOW ! ! How do I know I'm not going to get a bad one again? SAVE YOUR MONEY, avoid this place."
"Dave was extremely professional and full of appliance knowledge. Sub-Zero doesn't make this size of refrigerator or freezer anymore so we''ll be using Sterling Service for the yearly maintenance. It's great that he was also able to service my Viking range and refrigerator. Highly recommend using this company!"
"Manny at Sterling service is excellent. Very professional, excellent evaluation of subzero and Wolf appliances. I’ve never had an after sale experience as good as this. Highly recommended."
"Called for a straightforward repair. Broken spring on my fridge door. The representative on the phone didn't want to give me an estimate without charging me for a service call. Said he "wasn't feeling good" about our conversation. I had to have a manager call me back. They then quoted me more than double the price of anyone else. $1300 for a $40 part! Poor customer service and price gouging. I did not have them service my appliance."
"We bought a house with an old sub-zero that was running warm, with the refrigerator section at about 46-48 degrees. The original supplier and servicer told us it couldn't be saved without even looking at it. Dave from Sterling performed a wellness check on the unit and knew within just a few minutes exactly what was wrong and what parts were needed. The sub-zero is now working perfectly and is running VERY QUIET (it always hummed before). Would definitely recommend calling them if your model is something they service."
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