O'Reilly Auto Parts

"Most of the staff try to help find whatever it is I'm looking for. 9 out of 10 times have what I need for most projects or at least some alternative. Prices for most of what they sell is average or higher quality. The only problem I've had is when I was buying orange, blue, and red loctite I opened the first 2 just fine, about 2 weeks later I opened the red and found it was completely empty that someone sealed back up in the package. Not sure who decided to repackage it so im definitely making sure I get what I'm paying for from now on or going straight back for a return/exchange."

"The store in Harvard IL is extremely unprofessional and rude. I have had this treatment several times over the year. This was my last encounter with them. When i entered the store employees were sitting on the counter gathered less than 6 feet apart and no face coverings. I was asked if they could help me and pointed me to isle 5. Nothing in isle 5 had anything to do with what i was looking for. I will avoid this store from now on and most likely get my parts off Amazon. Better prices and more help than than the unprofessional staff."

"Friendly people working the counter. If something isn't right or they just don't know what you're talking about they are still patient and try to be helpful. Slow moving on researching parts for us but ..we get it. Our truck is a 1993. Older than most we've dealt with, lol but all in all we're happy. That's why we return. Thanks!"

"I did my own work. I am not mechanically inclined. Not only were the people helpful and friendly but I really thought they went above and beyond work. I cannot stress enough about the great experience I had I don't leave five star reviews usually it was a no-brainer on this one the manager especially made my day he was extremely knowledgeable and went out of his way for me I'm ashamed to say I don't remember his name. But this experience has made me an O'Reilly's customer for life."

"We are always friendly up here at the Harvard O’reilly auto parts. If you do have a complaint you are more than welcome to come discuss you complaint with me as my door is always open for my customers. I’m sure we will be able to resolve any matter that will benefit us both. We have a lot of experience as previous mechanics up here at O’reilly auto and will get you what you need. Please feel free to come in and speak with me one on one."