LongHorn Steakhouse 6115 North Illinois Street, Fairview Heights, IL 62208

"When we first got there we were greeted immediately also sat quickly. My family and I had Tessa as our server she was wonderful!! She was so sweet and quick. I had my 3 children with me and she kept them busy while we waited on our food. She checked on us frequently and took care of any needs. She told us she’s going for management and I hope she gets it. I definitely think her work ethic shows it. Good luck Tessa!! Thank You again we’ll be back to see you soon!"

"Steak cooked to perfection as always. Outlaw ribeye is the best. They were quite busy prior to the Christmas Holiday with a greater than 1 hour wait; however, it was well worth the wait."

"When I say I was so disappointed in Longhorn. This is usually my go to Steak place, but Saturday, Dec 23rd was the worse. We had a party of 12, 10 adults and 2 kids. We were told that the wait would be 1 1/2 hours, but it was only about 30 min, it was 6:39 when we got seated. The manager was nice and said she found us a table together. We just knew the night was going to great, but it went downhill from there. Our waiter took our drink order and disappeared. It took so long that we went and asked the manager if he could get some help. He was serving our table and other tables. She said, she would put another server on the table, that never happened. When he returned 2 drinks were missing. He took our order, and came back later saying that they were out of Ribs, and then a little later they were out of Wings. Now, while all this is happening tables are coming, eating, and leaving. The table behind us came after us and they got Ribs. The last straw was the person that ordered wings, changed to chicken fingers. Her order came out before the rest of the table. We didn't get food until 8:30, maybe a little later. The 2 kids we had, hadn't even received their food. We asked for the manager again, and expressed how disappointed we were. She said she would discount the tickets and left the table. The food is now coming out. We had food missing, my steak was burnt, and my husband shrimp was cold. The manager never came back to check on us. We asked for to go plates and I sent my steak back. Then we had to wait for the waiter to bring the tickets back 3 times, because the manager was discounting them. This was a mess!!! We didn't leave until almost 10 pm. They need new management at this location. The people I asked to come with me, said they will never come again. I left a review on Longhorn website and I didn't even get a call I got a $25 gift card. I guess I should split this with the other 9 adults that were with me. The one good thing was when I git my second steak, it was good. And, my friend steak was good. The chicken tenders were great also. I'm attaching the first 2 steaks they brought to the table. The cook had to have known this was burnt!!!!!"