Starbucks

"We got two Frappuccino’s and they were the most unsweet tart milk and ice tasting Starbucks beverages I’ve ever had. That is one of the simplest drinks possible and it was a total disappointment through drive thru."

"My time at Starbucks was awesome, all thanks to your great barista Luke. The thing that made it memorable was not just the perfect coffee but Luke's attention to detail—he knew my name and my drink. His outstanding customer service deserves a shoutout, and this guy definitely deserves to be a Supervisor (if he isn’t one already). He’s got that personal touch that you don’t see every day and you should be proud to have him on your team!"

"We’re veterans who were treated in a most disrespectful manner on Veterans Day at the Danada Square Starbucks. We simply asked the attendant for the free veterans’ coffee. She had us to repeat our request several times and pretended she didn’t understand our order. She then told us our total for the free coffee would be over $7. At this point we requested the manager. As we explained we were ordering the veterans free coffee and we were given a hard time, the manager raised his voice in defense of the attendant saying she is new. We didn’t buy it and we truly believe something else had come into play. We were not being confrontational and we believe requesting to speak with him was appropriate. As I explained to the manager, free coffee for Veterans Day is self-explanatory and it’s not on Starbucks’ menu. He yelled “I’m a veteran, too.” We’re clueless as to why this needed to be said. In conclusion, we should have received an apology and the manager should have completed our order instead of raising his voice and speaking with us in an irritated tone. The attendant attempted to hand us the coffee. For personal reasons, we declined. ALL veterans should be treated in a most respectful manner. We’re not discouraged. We plan to return next year with more veterans who look just like us."

"I love Starbucks. I’m normally not used to expecting excellent customer service from a fast food restaurant but I was pleasantly surprised by how quickly the gentleman at the window was able to fix my drink that was made wrong at first. I got the brown sugar shaken espresso with chai that was recommended to me by him and it was absolutely delicious. I would recommend this Starbucks location to anyone, the employees are incredibly fast and were able to work through a very long line of cars very quickly. Highly recommended!!!"

"I love Starbucks. I always get great customer service at other Starbucks never an issue at Starbucks love the drinks love the quality. The only issue at this Starbucks is a gentleman that takes our order in drive thru. Name is Chris he is just very short and rude. went through the drive-through he kept saying is that it? he needs to change his terminology he needs to use how else can I help you. I felt like I was going. I thought I was going through a McDonald’s drive-through very unprofessional maybe have a chat and do some retraining"