Custom Appliance Wholesalers 300 North Avenue, Lombard, IL 60148

"Bought carpeting from them a few times and was very happy with the entire experience; also bought parts from them and also satisfied; keep up the great work!"

"James Billeter is the man!!! Custom Appliance Wholesalers out of Lombard IL is the ONLY way to purchase appliances in Chicagoland and Surrounding Suburbs. My construction project was dirty and I had a few delays but Jim had my back and kept my appliances on standby the entire time. Once I was ready my appliances arrived the next business day. I asked them to install the appliances and that’s exactly what they did! Actually installed the appliances. They actually drilled a nice hole for the drain tube for the dishwasher and attached it to the disposal under the sink. They also cut out the vent hole for the microwave. Now the microwave actually vents out of the house!! They worked with my contractor to make sure the gas line was at the correct height for the stove as well. My hats off to the Custom Appliance installers!!! They took their time so everything fit perfectly. My last experience from a big box store installer was nothing like this. Big box stores only plug in. Take it from a real estate broker and real estate investor. I know the difference. Truth is a worked for a developer who builds custom homes a couple years ago and this is where he buys his appliances. Now I know why he buys from them. I won’t go anywhere else moving forward for appliances."

"Today, they delivered my 3rd appliance I ordered. These delivery guys beats Costco’s 3rd party delivery team. So professional and work very efficient and being respectful."

"I own rental units and have worked with Custom for years and have been very happy with their outstanding service and professionalism. I buy through the wall air conditioners and I appreciate how they support the Fedders sleeves with a custom insert with the new ComfortAir a/c unit. I also work with them on carpeting and Al was very helpful. I am working on a hallway and he let me know there are lots of choices and I texted him a picture of what's there now so we make the best use of our time when they come to visit. This business gets my highest recommendation."

"DO NOT BUY! Rude, abrupt, don't stand by their word nor their products. I called to discuss a recent purchase and they hung up the phone on me. They sell high priced items to people who don't know what to look for, offer to only send a technician through the manufacturers warranty, and balk at requests for returns by hanging up on people asking questions about return policy. They don't have a return policy FYI, and never make mention of it when making a sale. Bad business ethics, practices, and customer service."