Plaza Tire Service

"Great service, answered all my questions and showed me an issue I questioned even being a woman. I trust this facility with many issues and am not price gouged. I also Love the Plaza Tire card with zero interest with a monthly payment being paid in 6 months!"

"My husband went to get an alignment done. He called before hand and they said they were able to do it. He went in and they told him he needed to pay a $4,000 repair bill to get the alignment done. They are liars and only concerned with screwing people out of money."

"Took my car in at 1:10 to get 2 new tires. Paul took my order. I said. So it will be around 1 hour? He said yes. I said ok, call me when it’s ready. I waited until 3:30 at home so I called. He said, “Ma’am, I said I’d work you in”. Not true.. I called again at 4:30 and he said it’s being done now. Not true cause my brother saw it still out front. I finally went up at 5:10 to just pick it up to go somewhere else and it was being done..took til 5:45. Another lady was sitting out front at 5:10 when I got there and she said she just stopped in to get 1 tire and waited about 2 hours. So, he took her before my car since I didn’t sit there waiting. Had he been honest and said it may be 3 or 4 hours cause they are busy, I would have been fine with that. But he didn’t, and I was afraid it wouldn’t get done. I was going to pick it up before they closed and go to Mt Vernon to have it done on my way to St Louis today. Not good customer service in Benton. My niece told me that after the fact too! I doubt I will go back to Benton Plaza Tire. Just another place in Benton with poor service. That’s sad"

"I gave them 4 stars because it normally takes about 2 hours each time I go there to get tires. I know there is a shortage of people working but my last 3 sets of tires still took 2 hours or more. Other than the wait time, they are great and have a variety of tires to choose from."

"I’ve been taking mine and my wife’s vehicles there for a while and I am always satisfied with the results. T.R. Is the manager at our store and always does as much as he can to get our cars in as quick as possible no matter what service we are having done. He’s always been upfront and honest with pricing and any information I ask for or need to know about. The quality of work and amount of work they can do on a broad range of vehicles is impressive as well. They were the only place within an hour’s drive I could find that were knowledgeable enough and willing to do a brake job on my 2020 Jaguar SUV."