Ken's Ace Hardware

"Even though I don't live anywhere near Ken's Ace Hardware, I would drive out of my way to shop there. There are just subtle positive things happening there that set it apart from competing stores/companies. In this day and age, it's little things like this that make a difference. Things like spot-on accuracy from the Internet inventory to walking in and they actually have the product in stock. I can't tell how many times in the Cape/Jackson area alone, that has been the opposite experience when shopping for that specific item. Cleanliness and organization. Zero trash, ZERO, from the far end of the parking lot to the last aisle in the store. There's even free popcorn machine at the entrance even! And I actively saw an associate sweeping the aisles as I shopped. Nothing felt overstocked or cluttered. Even if I didn't have the friendly assistance as soon I stepped into the entrance, I think I could've easily found what I was there for. Speaking of which, from a customer perspective, it was nice to see a store fully staffed for a change. Greeted at the entrance, halfway in, in the back, up front again, reminded me of when Best Buy would overstaff their stores in the beginning. It was nice. I utilized the help offered, I don't like walking around impulse buying things I think I might need. But to my intoxication of these sorely missed subtle details of other stores, I found myself wanting to see what's around the next aisle, then all the aisles. Yes, I went in for 1 item and came out with 3. They got me. And I liked it. I don't know what they are doing right or what habits/ routines they have in place to run that store, but for the love of God don't change it. I will come back. I will spend more money. Especially so, if I keep getting the same experience."

"I have an obsession with hardware stores and this is by far my favorite! Ways clean and tidy and their employees are ALWAYS extremely knowledgeable and always eager to help!"

"Always good service and friendly staff. I love the local feel and the great selection of products."

"They always have what I need every time! Ken’s always has an abundance of staff ready to help (if I need it…) around every corner! Top quality brands, top quality products, and as always… fresh popcorn as soon as you walk in!!!"

"Has the feel of a hometown hardware store. The enviornment is clean and organized. The staff are friendly. They stock an array of Goods. Every weekend they have some tastety treats they serve. This is a great store."