Starbucks

"What would be an otherwise great store has been ruined by the attitude of one very rude and unfriendly employee. I have been a good customer at this location since finding out about a few months ago. I would go each day. A couple times I ordered to a nearby location and I showed the employees at this location my phone to prove i placed an order. Today I accidentally did place an order to wrong location. But I didn't know I placed the order at a nearby location. So I went through the drive through to get my order. When I got to the window I was scolded harshly by a very unfriendly person that starbucks obviously made a mistake in hiring. This is not the first time I have had an encounter with this individual. There have been many. She is just not a nice person. The first incident was Christmas time 2022. My girlfriend and I had gone in the booneslick location and she didn't put the lid on well at all. My girlfriend took a sip and the whole coffee drink spilled on her. We turned around and saw this girl was laughing at my girlfriend for having spilled her coffee because the rude starbucks employee didn't put the lid on. This individual goes beyond rude and is an awful person to encounter when you are spending money with a business."

"Incredibly slow, slow to the point where you just want to refund your drinks and leave. It took a good 20 minutes for our sandwich to come out and eventually had to just leave and get our money back for the drinks entirely. Do not recommend this location"

"Let me start by saying I love Starbucks and am usually a very generous reviewer. I was also super excited this location opened. However on my first experience here I waited over 20 minutes in store for one drink (and it was not busy inside.) I understand having to juggle mobile orders and drive thru but I also feel like it would’ve been nice when I ordered to say something like “hey just so you know it’s probably going to be a little bit” versus “it will be right out” or even a quick acknowledgment that we’re sorry it’s taking a while. And then to top it off I finally got my drink and realized it was made incorrectly but at that point I wasn’t about to wait for it to be remade. Hoping if we visit again we’ll have a better experience!"

"Wonderful Starbucks location, it is beautiful inside. Extremely clean and it has a nice big dining room with lots of seating inside and outside. There is plenty of parking and 2 big driveways to get in and out easily. The baristas are all great, especially the person who took our order, she was bubbly and very knowledgeable. She shared the seasonal coffee she enjoys and how she likes to order it. Try the Apple Crisp Oat Milk Macchiato Upside Down in the fall. It was different than what we usually order so we gave it a try and it was absolutely delicious, so glad she suggested it. When you pick up your order they have them separated alphabetically on a flat board on the pickup counter, which eliminated any confusion about our drinks, totally brilliant. On our way out we noticed the free bag of coffee grinds which will be perfect for our garden. Great job Starbucks!"

"Great new location in St Charles. Very friendly and helpful staff. Less crowded than the 5th Street location. Enjoying the BOGO September Thurs-Yays promo for the fall specials with an Apple Crisp Oat Milk Macchiato (upside down!) and a classic PSL. YUM!"