The Park At San Vicente

"So approximately a week ago I went into the leasing office and I asked, “What is the monthly $15 amenity fee for?” One of the ladies in the office answered that she was unsure and that she would have to ask and get back to me. Today I go into the office and I was told that the amenity fee is for “maintenance.” I explained to the lady that maintenance is not an amenity. (This is an apartment complex you’re SUPPOSED to have maintenance). But let’s not forget, when they first tacked on this amenity fee, it was for the pools! (Let them tell it)! Pools that are only open 3 days maximum out of the entire year. And that’s no exaggeration. Needless to say, this is Houston, it gets HOT in the summer. So now you’re false advertising because you’re showing these beautiful eye catching pools all over the site and brochures when in fact they're never available to use. Now since I’m here, I’m going to also address this flat rate of a water bill which is bizarre. I’ve been here a couple of years now, and those who have been here for a minute can attest to this as well. We originally used to pay our own water bills which I think was wonderful because I feel as if you should pay for what you use. But with this new little flat rate of a water bill that they add into the rent, I notice that I am now paying double and sometimes even triple. Why should 1 person be paying the same of a home with 3-4 ppl? Mind you, like I said, I used to see a physical bill and pay for the usage that ” I” used on a monthly basis. Lastly, if you want to tack on that amenity fee for an actual amenity… how about you all put that dog park or fitness room out there somewhere that you all have been promising people for the longest or how about this one… some security that’s going to be here every night so that people’s vehicles can stop being broken into and damaged."

"I love the people that work in the office so friendly and inviting but I want to pick out a special person and that ViVi Cruz she went above and beyond for me, I moved all the way from Georgia and she help me virtually, over the phone through communication and she never not answered or had an attitude she smiled through the phone and her smile is even brighter in person. She is the sweetest person I have met and all around has a beautiful soul. I would recommend these apartments to everyone I know. Thank you guys for everything the experience was amazing and moved in on 11/27 and I love my place if I could they would have 10 stars."

"I’m giving 4 stars because there is always room for improvement. I think the current admin staff is nice. The cost for the apartments is really reasonable. It’s fairly quiet here and they try and handle service request quickly. Also, they have little treats at the office when you go by. Pretty chill place to live."

"QUICK UPDATE this is Ashley again I couldn’t leave another review from the same email. Soooooo the leasing office did eventually try to temporarily moved me to until my apt was repaired after I called the city of Houston (311) but unfortunately I was not allowed to be temporarily relocated for lease purposes. Some gentleman were sent to fix the ceiling in the bedroom where the ceiling collapsed & they did succeed it doing that although it doesn’t look too good but hey they working right. Mind you during that repair there was water continuously sitting in certain parts of my apt but there was no leak. I called the emergency hotline the maintenance man came out & told me it was water from the wood that was drying & to use towels to soak up the water! So atp it’s clear he don’t know what he talking about so I refused to break down my bed in my room & let them do the ceiling. I’m like stop the water from wherever it’s coming from because I’m not sliding my ISH through no more water nor am I mopping up anymore water ! Come to find out I had a leaking pipe that was repaired yesterday 1/4/23 when my apt flooded 12/23/22 & I had called in the issue before the New Year. Despite their efforts my unit is beyond repair as I’ve said before & will keep saying because BM Residential keeps proving me right. During the repair to the ceiling in my bedroom I discovered the wood is severely molded, it’s evident this has been an ongoing issue & not only in this unit but of course I couldn’t see it when I moved in ! Thank God I work from home & didn’t temporarily relocate because I would’ve never knew they would have just replaced the Sheetrock as a matter of fact that’s exactly what they did lol ! These folk worked right over the mold in front my face & they can try treating it but it’s going to continuously grow unless all of that wood & flooring is replaced. I communicated that through email earlier today Melissa came to access the damage to find my son’s linen molded, tried telling me my kitchen cabinet that was leaking water like a waterfall don’t need replacing I didn’t even object because I will not continue to lease no matter what they fix. Seriously the entire apt heck mines and the one above mine needs to be gutted yet they are still doing patch work to make it look good check out the photos !!! P.S. BM residential y’all was telling me what renters insurance cover but y’all best be checking to see what y’all medical insurance covers the way you guys have people living, mold causes serious health issues………..what JT said YGPFT iykyk"