Heights West End Apartments

"This place is not as horrible as everyone makes it seem, the office workers have been really helpful to me these past 10 months I've been leasing here and the courtesy officers have been super kind/helpful. Everyone here goes above and beyond to ensure quality and safety. I've never felt more comfortable at an apartment complex before with the current team/staff that is here now."

"I’ve currently been a resident here for over a year now and the property manager Kayla is always very attentive to our property and responsive to any emails or questions that I have!! The leasing staff in the office are great as well and always answer the phone when I call. Maintenance is super friendly and always have my issues (if any) fixed ASAP. Keep it up team! :)"

"What's happened to Heights West End? It used to be a vibrant and well-maintained community, perfectly situated in the heights. However, in the few years I’ve been here, I've observed a noticeable decline. My hunch is that the owners (Mosaic Residential) aren't willing to invest in this place anymore and just want money, it's a shame. While the maintenance team has seen some improvement with new staff, they lack essential supplies like refrigerator filters. I had to buy one myself because, despite three requests, they didn’t have any and I don’t think they plan to order any. I also had to purchase my own fire extinguisher, even though the Texas property code mandates they should be readily available throughout the building. Strangely, management took everyone's extinguishers two months ago for an inspection and never returned them. The grounds are no longer well-kept; landscaping, flowers, hedges, yards, and hallways frequently look unkempt. DONT GET ME STARTED ON THESE GNATS!!!!!! It was absolutely horrendous this year with gnat infestations. Please believe these bad reviews because none of them are lying. Many of the entry doors are broken, and the garage gate is almost always open. The dog wash inside the garage has become a joke, filled with trash. In the summer I found a homeless person hanging out in the stairwell and my neighbor has seen some at the pool and clubroom; which is also a joke. None of the stuff works in there (TV, games, coffee etc.) ALL BROKEN AND PROBABLY NEVER WILL BE FIXED. The gym will make your skin itch, it’s dark and dingy. Parking is a mess with abandoned, dusty, broken-down cars occupying valuable spaces and trash strewn about. There are too many unoccupied and overpriced reserved spaces. 10 on the first level behind the gate is complete overkill and they are always empty. The pool, once a great place to hang out, has been marred by complaints and threats from the office this year. Literally there was a letter sent out chastising residents like children and threats of locking it up so no one can use it. They don’t even clean and maintain the grills, your food will definitely be charred because of all of the gunk that’s been built up over time. There's no sense of community anymore—no resident events, food trucks, or parties. This property has cycled through an entire office staff a few times. Some favorites have moved to other properties and are sorely missed. While the new team does a commendable job in the office when engaged… The new manager, Yolanda, isn't very pleasant. When she's around, she doesn’t speak and always seems to have a chip on her shoulder. Hopefully, she can find a good balance and start enjoying her job instead of coming off as Miss Trunchbull. No one likes a sourpuss! I won’t be renewing my lease when it ends in a few months and probably won’t be recommending anyone to live here unless this property steps it up x 10. Owners, if you're reading this, you don’t have to respond with some fluffy lie saying you’ll address any of this unless you’re going to actually do it. Anyone reading these reviews can see it’s a pattern that hasn’t changed. Stop seeing everyone as dollar signs and create a community where people genuinely love to live."

"The front desk staff and the cleaning crew are the best I've seen at an apartment. Some of the friendliest people possible. Other tenants can be an issue from super loud to dirty. By the later parts of the night, there is typically a lot of trash, especially by the elevators"

"I ve been living here for 3 months now, the staff have been super friendly and courteous to me, always there to help me with my requests, Nani at the front, is a def a doer and love this. The facilities are always clean and maintained, of course with any other facilities things will break but they are very good at fixing things in a timely manner. There is a security by the garage always, Best thing they are adding Yappy Hour for our fur friends and opening a dog part at the top floor. The apartments inside are nice and neat (see pic). Kitchen have islands with TONS of storage space, no carpeting, bathrooms are huge and neat, good closet space. Location is great, right next to my gym, sprouts, and other restaurants and coffee shops. I was reading the negative comments. But for most of them, and like anything on life, whatever attitude you out it you will get out. I haven’t notice homeless people around the complex."