SkyHouse River Oaks Apartments

"Attention Houston Residents: Seeking Justice for Unmet Promises! I am faced with a frustrating experience with SkyHouse River Oaks. Encountering issues such as poor customer service at the leasing office, a lack of promised concierge services (Alway absent and losing packages), and persistent problems with gym amenities, elevators consistently out of order—all while paying a significant rent. I'm here to raise awareness and address these concerns. You will see several others reviews facing similar challenges at SkyHouse River Oaks, and wait for the property managememt to provide an apology but not corrective action to improve quality. This place is the worst."

"A current and highly disappointed resident at SkyHouse River Oaks, managed by Simpson Housing. I appreciate the lack of efforts of the management team and feel compelled to bring some pressing concerns as a review. Consistently Broken Elevators: The elevators within the building and in the parking garage have been consistently non-operational. This recurring issue is causing significant inconvenience and distress to residents, affecting their ability to access their homes efficiently. Valet Drivers Speeding in Tenant Vehicles: Disturbingly, there have been reports and witnessed in my personal vehicle that has a speed tracker of valet drivers operating tenant vehicles at excessive speeds within the premises. This poses a serious safety risk to both tenants and their property. Immediate attention to this matter is imperative to prevent potential accidents or damage. Absent Concierge Service: The absence of concierge services, as promised in the leasing agreement, is causing dissatisfaction among tenants. The lack of this service impacts the overall living experience and falls short of the expectations set forth in the lease. I am expressing deep dissatisfaction with the quality of services provided in relation to the substantial lease amount paid for residing at SkyHouse River Oaks. The current state of affairs is not in alignment with the standards expected for such a premium residential community. DO NOT LEASE HERE TAKE WARNING NOW."

"Terrible building with terrible management. Expensive rent and small units. The elevators often are broken in the main building, with one day having to climb 10+ flights of stairs because all 3 elevators were down. Constantly have dog piss on the floor, despite the cleaning crews efforts each morning. The elevators in the parking garage are now fully down and have been for 2 months. They aren’t expected to be fixed for at least another month. Prior to both being down, the left elevator had been down for months. No effort to fix, and no effort to communicate with residents about the issue. Management sent an email gaslighting residents by saying “now is a great time to utilize the valet service!”. Completely inappropriate response and was very offensive. The building also has electrical problems, and have had to shutdown ALL power on the first 13 floors for a whole day to correct. Still flickering lights. There is no security, the gate has been broken for days now and the doors to the stairs in the parking garage always unlocked. Anyone is allowed up to any floor if you just ask. No communication with residents, or verification of visitors. This place is trash, and I cannot wait to move. Do not move here."

"The staff is very friendly and the apartments are nice. No issues at all over the last 2 years with the apartment. Big problems with the elevators in both the parking garage and the main building. There are two elevators in the parking garage and at least one is ALWAYS not working. Currently both are not working and in the evening if you don't have a reserved spot on the first 2 levels, you'll be walking down stairs from levels 3 to 6. Another big issue is the smell from all the dogs. Especially when it's raining. Tenants who have pets bring their dogs outside the door and they mark their spot as soon as they get outside. There's a small pet area behind the parking garage. The walkway to get to it is the same walkway residents use to get to the Target behind the property. That walkway always has dog excrement on the sidewalk and always smells like urine. The cleaning crew does a great job every morning and the building looks and smells great when you leave. By the afternoon and evening, you can definitely see it go downhill again. Overall it's a good place to rent and I would give it 5 stars if it wasn't for the elevator problem and the irresponsible pet owners that don't clean up after their dogs."

"My experience at Sky House has been a bit of a mixed bag. On the positive side, Mr. Franklyn has been incredibly kind and helpful, as have the valet and reception staff. The cleaning lady is an absolute sweetheart, making the community feel warm and welcoming. However, there's been a significant hiccup with Tiffany, who has been consistently unhelpful and somewhat dismissive. It's disappointing to encounter such an attitude, especially when seeking assistance. Another notable concern is the prolonged issue with the parking garage elevators. It's been over two months, and they are still not functioning properly. This has been quite inconvenient for residents, particularly considering the elderly and visitors who find it challenging to climb multiple flights of stairs. The prolonged inconvenience has somewhat tarnished the overall living experience. Additionally, the cost seems a bit steep considering the ongoing elevator issues. The expectation for a smoother and more efficient living environment hasn't quite matched the reality. It's disheartening, as I had high hopes for a more seamless living experience. Despite these setbacks, the positive interactions with some of the staff members and the appealing design of the building make me hopeful that these issues can be addressed for a more satisfying living experience in the future."