North Post Oak Lofts

"I’m in the market and came across this property. First thing I took the time to see was the reviews, and I was a bit nervous at first. I still went and tour the property, let’s just say the Houston weather does not give this property its proper justice. The lady that helped me I believe she was the assistant manager was very helpful, she answered all my questions and concerns, with a lovely spirit. If it wasn’t that I make too much money for what they have available at the moment, I would definitely have made this property my home. Don’t let the reviews steer you away."

"Over the weekend I had the WORST experience with your assistant property manager. I do want to note Melissa was very helpful AFTER having to deal with the person in the office over the weekend. I needed help and was waiting for the front office to open at 10am on Saturday. I called several times for 15 minutes with no answer. I go downstairs and pulled on the doors and the doors were locked. I go back upstairs to wait a little longer (4th floor) - I should note the elevator on my end of the property has been out of service for most of the month. After a while I go back downstairs and I see someone leaving with their purse and keys from the office and locking it behind them. So I go BACK to the doors and pull on them only to find that they were still locked. By this time it is about 10:20am. As I am walking back I see a person going back to the doors to unlock them. So I start to walk down the hallway back to the doors. I pull on the doors and they are locked again. So I go to the front doors, locked, go BACK to the back doors still locked. You are supposed to be open by 10am. ? It is now 10:20 ... so I go ahead and knock on the doors in the back because I knew someone was in there and you SHOULD be open for service. Your assistant property manager sees and hears me knocking at the back door, but walks, SLOWLY, to the front doors to open those doors. Then she walks to the back ...start to switch on thel ights THEN she opens the back door for me. She opens the doors with a look of just complete disdain. I ask her if she is okay? Because I know she is supposed to be open at 10am? She said Yea I was late because of traffic and she's rolling her eyes at me. (So why lock the door behind you if you were late. Why didn't you turn the lights on as you were walking in. As she opened the door, she didn't say Oh, I'm sorry, or anything. She just had this unhappy sour look on her face. I told her look I pay a lot of rent here and I do not come down here looking for help only to be treated with attitude. I proceeded to ask her for assistance. She was very unhelpful nor did she care about my situation at all. When I asked her for additional help she told me no - Only to find out from Melissa that there was no reason she couldn't have helped me, her boss. There was no reason for this person to be as rude as she was to a resident. I told her if she didn't like her job, she needed to get another one. ADDITIONALLY, do not hire people that do not have the personality needed to service residents at the front desk. I can not stress this more. She IS NOT the type of person that should working with people. She needs to be in an office where she does not interact with the public. This was really the last straw for me. I have lived at North Post Oak for over three years. You all have been through many property managers and the grounds have not been cared for at all. The water lines are coming up and are visible everywhere around the property. There is only mud on and no grass. The only flowers that are visible are on the OUTSIDE but on the inside there is no upkeep at all. There are trees that haven't been replaced. Also the sign on the outside isn't even working right either it's blinking at night. The gate is out of service a lot. The elevator is out of service and doesn't even have the proper certificates showing inside. The concrete on every floor is dirty and filthy. The stair concrete is also stained. It's like there is no more pride at this property. Also the amenities we pay extra for? The gym walls are scratched and the equipment is broken. The shrubs and trees around the pool are dying. The movie theater is never open nor do offers go out to the residents to use these amenities at all. You can also smell weed being smoked around the property and police have been called out for domestic disputes more often than not. It's just gotten really bad and gone downhill. It no longer feels that I am living in a LUXURY apartment complex."

"I’ve live on the property for two years and with in the last year this complex have let theirselves go and become trash. There were always pee on the elevator, dog poop was never pick up by residents. Then the inconvenience for residents that live on the higher floors elevator was always down. Now they are overcharging for normal wear and tear in the apartment because dust collected and have hard water stains in the toilet. I never in my experience living in apartments have I ever been responsible for changing the A/C filter or the refrigerator filter (falls under maintenance duties). I take responsibility for the actual things I did not do but I will not be charged for simply dusting a fan, rewiping countertops. How is my move out charge higher than the rent I paid. Also make sure you document everything because they would try and lie about not being informed about information. Move out date was 10/31/23 I let them know 08/01/2023 more than 60 days. This is only the beginning I will be letting everyone know how North Post Oak management operates."

"This property was very nice when I moved in a little over a year ago but unfortunately it has declined substantially. For some reason management chose to stop watering the grass and it is now completely dead. It smells like HOT pee every time I take my dog out to go to the restroom. There are sprinklers on the premises but they no longer turn them on. Residents do not use the valet trash cans provided and just set their trash bags in front of the door. Stray cats tear open the trash bags and the contents inside leak out and stain the concrete breezeways. I have requested someone come to power wash but my request has gone unanswered. Management also chooses to only light every other outdoor lamp and the areas behind the buildings are very dark at night. My lease renewal was provided within 2 weeks of my move out date when I had been requesting it for 2 months. Interestingly my monthly rent and amenity fees had increased significantly. I am left to believe that management held off on providing my lease until the complex raised prices on every unit. With that being said I do want to highlight the amazing maintenance staff. They have always been very accommodating, friendly and timely. Overnight security is very friendly and patrols often. When you can get ahold of the office staff, they too are very friendly. I believe the office is probably understaffed. I don’t believe I will renewing my lease next year. I think it would be a better idea to move and pay a little more to have a 2 bedroom & an updated/functional gym on site."

"We moved directly from Norway with two little kids to this apartment. Instead of going to the hotel from the airport, Olivia and Will from the property management office helped us to come to the apartment directly, which helped us a lot as we had many luggages which we did not want to go to a hotel and take another two taxis to move. We appreciate the support very much. We loved living here. The pool area, playground, gym, and other amenities are fantastic, with regular maintenance. Maintenance requests were assigned in a timely manner. Though we had not been assigned parking, we still had not faced any problems with finding a parking space. While living there, we had to move suddenly, and this caused us to break the lease. This meant we had to pay a lot of money for the lease-breaking, which made us worried as we could not afford it. The manager and Olivia reviewed our case and kindly waived the penalty fees, which were beyond expectations. I had never found such an amazing management service."