Astor Tanglewood

"New management has ruined this complex. They do not enforce any rules so there is dog poop everywhere including the hallways and elevators. No one leashes their dogs and leaves common areas a mess. The complex does not fix anything. There has been an elevator that has been broken for more than six months. They have replaced the locks with different locks that only work on half the doors and does not work on the garage doors that remain open 24/7. They also do not make any attempt to fix the fire alarm that will go into a test mode and go off every hour every other month. This complex has gone to ruin under new management. Whatever you do do not lease here."

"Best apartments in Tanglewood!! Despite the reviews, I really am enjoying this place so far. I’ve been here for nearly a month and haven’t found anything to complain about yet. This is a safe area and I rarely see people in the hallways through out the day. If you’re planning on moving here I would recommend you lease with Shelley. She made the process extremely seamless and helped out probably more than she should have. She is a great resource and I think everyone well be excited about moving here if you get the chance to lease with her."

"I recently moved to Astor Tanglewood and very happy with my decision. The leasing and property management staff were very professional and courteous in every respect. Shelly and Liz were very helpful every step of the way. I would highly recommend Astor Tanglewood to anyone looking for a luxury apartment in a private secluded location in the Galleria area."

"I lived in the Astor twice. My first experience was nice. I moved back a year later from 2022- 2023 and it was terrible. The hallways had stains on the floor and you’d often see a dead roach or two out there as well. The roaches did help you discern the last time the hallways had been vacuumed. The parking garage door was often broken which led to catalytic converters stolen off trucks and the occasional broken window. Management often does not return phone calls and they shortened their office hours, so good luck dealing with any issues with your apartment without leaving work early to go talk to them in person. They nickel and dimed my security deposit down and stopped responding to my emails about the condition of the apartment. The icing on the cake was them not logging my forwarding address. I had to call them 3 times to get the basically $50 they had dwindled the deposit down to sent over to me. I’ve attached photos of the apartment I left so filthy they needed to hire cleaners"

"Been living here for a few weeks and I love it so far. The ambience is nice and the staff is friendly. Update: I have a few complaints about leasing office ethics. When I moved in, I was told I would only have to pay $300, as stated on the application. I toured a few apartments and paid my initial deposit of $300. When I called to ask about my leasing papers (which were supposed to be emailed to me), I was very rudely told a completely different story that I put up a full month's rent because of three late payments across three years at my last apartment complex. Ridiculous. The same person, Shelly, told me if I paid the full month's rent as a deposit that the difference would be rebated to me on the third month's rent. Lo and behold, the third month rolls around and I am getting the run around because it was verbally stated (more than 3-5 times) and not put on the official lease. On the other hand, a neighbor of mine (a very kind white lady), told me that she was excused from her pet deposit. I initially felt like this was housing discrimination (which it was), but that confirmed it. I am happy for my neighbor, but very pissed at the blatant favoritism, racism, prejudice and disrespect. I am currently a consulting as I search for new work (which their leasing office knew when they looked at the income verification) and they showed no type of sympathy, compassion or conflict resolution about the situation. Not to mention that the same person, Shelly, also lied about the application and administration fee. Not only to me, but my apartment locator as well, displaying a very negative image on the third party's (@SmartCityHTX) due diligence to their customers. If you're expecting professional service from the leasing office, this is not the place to be. During every tour and visit to the office, there was someone complaining or leaving. The staff also doesn't mind getting into screaming matches and being extremely condescending. Maintenance is also a bit subpar. A few pluses are the quietness in the neighborhood and the shops and restaurants nearby. It's a very nice neighborhood, I am just extremely disappointed in Avan Property Management for their total lack of professionalism and unwillingness to remediate the situation. I don't think this is going to change because the staff is very wolf-packy. Awkwardly enough, the staff is also never consistent. So, if you do decide to move here, get every word written in paper and I'd recommend looking at the other apartments in the area first."