Willows

"Run away from these apartments! I stayed here several years in order to get my self up. Renewing contract after contract not because of the delightful management or delightful community but because of life circumstances. Ever since Gail left with her husband who used to be the security things have gone down hill. Management is disgusting!!!! We had a on going leak in the bathroom for years and nothing was done they just said that it was the upstairs neighbor's manger stated "I guess the upstairs neighbor's don't know how to shower" I was really confused because how can your talk about people who pay rent and live in these apartments like that???? What ever the case was as to why it was leaking does not justify taking bad about a resident period! Also apparently every time we called to report the leak no one was logging maintance request in because they only had like 3 request. hmmmmmm questionable because this leak had been leaking for more than a year without it being fixed and if it was ever quote on quote fix it was just covering it up because the leaking could still be heard. The worst part is because of this leak there was build up of mold and they would always argue "nooooo it mildew its mildew" and you have to take their word that it's mildew and don't raise your voice just a notch or they will start to say your arguing and hang up on you or tell you things like " I know you don't talk to your mother this way so why are you talking to me like this way, I could be your mother"......... way too personal. hmmmmmm next up is security they just hired some person now who stands at the gate but lets be honest what is that going to do? I got my car broke into 3 time and catalytic converter stolen and other have too in bright daylight. It made me buy a reserved parking lot which I was paying $25 every month and for what??? people would still park in it and towing truck did nothing. (bought during previous management and new management knew nothing about these, crazy that how you know someone isn't doing their job) The day I turned in my keys the pregnant lady, Kassandra ???? she always has a disgusting attitude there was no greet and didn't even speak to me until I spoke to her, I asked how would I know manager received the keys? she said I DON'T KNOW, TAKE A PICTURE. Really? Roach infested and mold all over, pictures speak for themselves. Just waiting on their lil comment under this post where they try to be smart……"

"I'm enthusiastic about expressing my satisfaction with the outstanding service I received from the assistant manager, Linda, who was extraordinarily supportive during the entire process. Linda was not only engaging but also took the time to clarify all the essential details, streamlining the rental procedure. She ensured I was kept in the loop at every stage, from the initial application to the final signing of the lease."

"If I could title my life at The Willows it would be Nightmare on Elm Street! My experience at The Willows was rather scary but thank goodness I’m no longer living there. First year was okay, but then my old neighbors moved out and the crazy neighbors moved in above me. I was constantly harassed by my neighbors bf who would bang on the walls throughout the day and night for a year. I told the manager, Sara, about it and she did absolutely nothing to resolve the conflict, if anything, she made matters worse. Matter of fact she allowed the neighbor to add her boyfriend, brother, father, and two dogs on to the lease after already receiving violations from previous issues. They all took turns banging on the wall through out the day and night. (they were all approved to move into a one bedroom apt btw). Me and my son lost so much sleep and his performance in school started to slip. The manager showed no concern and provided no resolution except telling me to contact the lazy courtesy officer or having me file a police report. A month or two passed and I really tried to just deal with it until my lease was up, but it only intensified. When I called her about it for maybe the hundredth time, after filing police reports, and getting the non responsive courtesy officer involved, she got so frustrated she ended up hanging up in my face. That’s when I threatened to get corporate involved. The next day I woke up and my car window was busted. I drove around the apartments and noticed I was the only one whose car was vandalized. Makes you wonder who would do that right? After threatening the manager with corporate I was finally transferred to another unit. She assured me my new neighbor was a great guy who traveled for work, barely there, and only has his gf come by from time time. This gave me the impression that she knows him personally. She also mentioned the leasing agent lived in that unit before me for a few months and told me that it’s safe and quiet. I was so relieved to hear that. I paid my transfer fee and another deposit. She told me I would finish off my lease at the unit, but I ended up being tricked into signing for another year. I was extremely heated but I had no other choice and she knew it. I contacted corporate and waited on their response. She also lied about my new neighbor who lived above me…he was a drug dealer, always home, played extremely loud music and had ongoing traffic throughout the day and night. I was so shocked that the apt manager would purposefully place me in a worse environment. I dealt with it in silence because I fought so hard to get out of the other apt, but then on July 10, 2023 at 12:00p, The neighbors above me had a shoot out with one of their customers outside in broad day light by my sons window. The whole incident was picked up by my security cameras. I was so scared for my sons life, a stray bullet could’ve easily ended things. That day I decided to flee. I told the apt manager Sara about it and she basically shrugged it off.She refused to evict them and they are STILL living there. Tipton Group finally reached out to me weeks later, I spoke with her supervisor, Mr.Polly, who also provided no resolution and didn’t seem to care either. So I had no other choice but to term my lease after only being at the new unit ten days due to safety issues. I am upset because now I have a broken lease on my record for no reason and I had to pay money to transfer apartments just to have to pay more money ten days later to move out early. I really hated my experience here and I really hated how Sara and Tipton Group handled both situations."

"I Just want to say im so grateful i stopped at Willows. Ms Sara the manager and Ms Linda the assistant Manager since day 1 have helped me get an apartment here. Love them truly the Best!!!"