Woodlake Oaks

"My brother lived here from about 2012 to early 2019. I started getting on him about moving because it was clear the complex had progressively gone downhill during that time. The managers were generally non-responsive to many serious issues, including a 3-story building that burned up the property and wasn't demo-ed until after he moved out. It was like a bad comedy and he constantly complained about apt issues, so I ended up finding him a much nicer place closer to his work for only a couple hundred more per month. That shut him up! (ha) I think the owner of this place is just waiting for a good offer to sell (basically, the value of the land) after which tenants will be given 6 mo eviction notices and the complex will be demolished/rebuilt."

"Moving out today and have been in these apartments for the past 5 years.. Never been broken into, never had any of my stuff or belongings stolen and have always been well taken care of by the property manager and staff.. I highly recommend these apartments who want the best bang for their buck.."

"This has been the worst experience of my Life. Where to began. When I first moved in I had an Extreme infestation of roaches, it was so bad I left my furniture in storage, when I requested pest services the property management would tell me that they sent someone to my apartment but after reviewing my door camera no one would show up, the service simply checked off my apartment for work they NEVER completed. When confronted about the issue I was talked down to and disregarded. Next was the (3) days without Power in my apartment, Yes I was actually paying rent on my apartment with NO Power. The Property manager again Chastise me stating "this is what happens with older apartments" as if I were Lucky to be in this situation. Then there is the door to door trash pick up that I pay for, well this is a fantasy. Most evening they do not show up which means the next day the rats living in the area have a feast over night and I have a pile of trash to clean up the next day. And again the Property manager is totally unbothered at my complaint with this ongoing issue. In closing this property is run like a City Dump and any complaint is considered Hostile aggression. Oh yeah my dishwasher is STILL broken and leaks water all over the floor when ran, when I requested for it to be fixed the PROPERTY Manager sent me a laughable letter stating that my lease would Not be renewed as if I would ever want to continue staying at ANY property he manages. Woodlake Oaks is NOT a place I would advise my enemies to reside in. The management and its staff shouldn't manage a lemonade stand LET ALONE an Apartment Community. You've been warned."

"0/10 There is Black mold inside the buildings vents. Foundations collapsing into the bayou. Tracy will laugh in your face when you bring her legit issues and outright deny provable facts like employees taking reserved payed for parking spots. The manager Trevor feigns ignorance and never follows up on anything. Please check out the photos attached to this review for undeniable proof of all these claims. The valet trash service that they don’t let you opt out of is literally where you pay for people to come at any time of the night to pick up and drag trash all over your building and leave it. I wish I was joking but we have multiple videos of this from our Ring camera. One time they came at 3:30 am (they are supposed to come between 7-9 pm) and the woman screamed right outside our bedroom window because of a cockroach on the trash. Waking our dogs and us in the middle of the night. Then she dragged and left open trash and half full bags all over the building. This is the third time this month they have left trash everywhere, right in front of our door, all down the stairs, on every floor, there is literal open and rotting trash. When we call the office to say “hey there’s trash all over our building again. Can someone please pick it up?” they say “someone will get to it today and I’m so sorry about that” and yet maintenance just left for the day and we still have trash all over the building. It’s impossible to walk around and attracts so many roaches and raccoons right up to your front door for a tasty snack of garbage meat sitting and baking in the 100+ degree TX sun all day. More roaches have been coming inside the building because of the trash service. Our building is also literally leaning into the bayou as we watch the grass slowly fall in week after week and the hole get closer to the buildings foundation. I truly wouldn’t be surprised if a building collapses. We also have had a hole maintenance cut into our wall to “resolve” some water leaking in the building. The hole remains unpatched since January. Even I know how to patch and spackle a wall. The “maintenance” employee with the red truck likes to park in multiple payed for reserved spots. It seems he got away with this until we moved here and got really pissy after we insisted a spot we pay for stays empty. Mind you when the same employee came in our unit to do maintenance, we were very nice to him and even gave him some imported cookies we had very few of. After months of going back and forth and not being able to use our payed for spot (and constantly resisting the urge to call a tow truck and actively trying not to make an enemy of the employees) we went to the new manager Trevor. We showed him the photos from months of this truck taking our spot and the adjacent one. After a supposed talking to from Trevor the maintenance guy finally stopped parking his personal vehicle there. But the problem is not resolved at all because they still park their little golf karts in reserved & payed for spots and directly adjacent to them in the small walkway between the covered payed for spots. Obviously this makes the spot totally unusable for the people literally being charged monthly for it. Maintenance are rude even after we tried for months to nicely get them to stop taking our payed spot the guy stares at us to the point that my little brother (who is a minor) said he was creeped out by it. A literal teenage boy immediately saw and commented on how creepy this guy is. The maintenance also on numerous occasions has used a saw right in front of the path and they leave broken glass & metal shavings all over the cement in front where lots of dogs walk everyday. I would not recommend this place to anyone especially because of the “trash service” and bad attitude of maintenance employees to park their vehicles wherever they want and refuse a simple patch and spackle job for months. Update 07/10 the 3 maintenance guys still park the golf carts blocking payed for spots."