Cook Children's ENT - Frisco

"We had a nice experience with Dr. Sivi Bakta. The office staff is courteous. The hearing test was smooth and on time. The office is clean and have ample parking outside."

"This office was awful. The nurses were very kind, but they were 15 minutes late to getting us in the doctor's room (not unusual for a doctor's office - I'll let that go), but nearly an hour and a half later we were still not seen by the audiologist. I finally gave up and walked out. It was a total waste of my morning. I definitely won't be going back."

"DO NOT EVER GO TO THIS PLACE - We took our son to get his tongue tie fix on his upper lip and lower lip. We were initially under the impression that we were scheduled to see Dr. Mcclay but when we arrived, they stated we actually had an appointment with Dr. Bakthavachalam, Sivasanker, MD. We continued with the appointment as he was not able to nurse with these ties. After it was done, our baby was incredibly fussy and seemed to be in pain but they told us that was normal. He was also bleeding and salivating quite a bit which they had me hold a gauze over his lips to combat that. The Doctor came back in, looked at him and told us we were good to go. The rest of the day he was incredibly fussy and would not nurse. We had our normal month check up the next morning so we took him to our normal pediatrician where he looked at the lip and stated it was infected and prescribed antibiotics. We were so sick to our stomachs when he told us this. For a new mother, I can tell you that this was an incredibly infuriating and sickening experience. What I realized after the fact, and after speaking with a family member who is a nurse, is that the Doctor most likely burnt my son’s lip with the cauterizing sticks. I have called and emailed this place with pictures of what he did so many times and always get a “the manager is busy or not in” but your a “priority” and they will call you back. These people do not care about your child and will ignore you when things go wrong. Please don’t take your child here- it isn’t worth it. Response- To owner, If you are not aware of this case then there is a serious disconnect somewhere. I have already emailed the complaint with pictures and details which your front staff has told me has gone to upper management and the legal team to review. I have call multiple times and left with the same answer - no one in upper management can speak at the moment and they are reviewing the case. They will call me back - which never happens. If you are really the owner, I would take a serious look into how management is operating that facility because something is not right at that place. These are our babies that we entrust to medical “professionals” to help when something is wrong but I would never again do that with this place."

"Would give a lower rating if it was allowed. Been dealing with allergy issues for 10 years with our son. Been “working with” this place for a year. Can book appointments more than 3 months out. They cancel appointments and don’t tell you until you show up. No one is available when situations arise. All they do is apologize but never fix the problem. I would be embarrassed to be associated with this place."

"I have been bringing my son here for years. This is the only office that takes his insurance that isn't over an hour away. He's now had 3 sets of tubes and his adenoids taken out and still having ear issues. Every appointment takes an excessive amount of time. Even when I schedule first thing in the morning. An 8am appointment and we were the first people in the door, still didn't get called back until 8:20...it's now 8:40 and STILL haven't even seen the doctor. When I scheduled the appointment I was told first appointments go quick....but 40-45 minutes in the office and still not even seeing the doctor is NOT quick in any facility."