Phil's Road House & Grill

"This place has really gone down hill in both service and food quality. We’ve noticed a decline over the 3-4 times we’ve been over 12 months. This visit was the worst. The onion rings were cold and gummy as if fried the day prior to being served. The chicken on the salad was not fresh. It was tough and chewy. Server never checked on us after he brought food. Definitely won’t be back."

"We've been regulars at Phli's for years, always finding it a great burger-and-fries spot but after last night, won't be returning any time soon. First, my husband ordered the mushroom/swiss burger without onions but with tomatoes and lettuce - when the waitress brought it, she immediately realized it had onions so took it back to replace. He ate the replacement burger but knew all they'd done is remove the onions because the taste saturated the sandwich. I normally enjoy the chicken wrap but wanted to try the "Double Decker Turkey Club" as a wrap, which the waitress assured me could be done. When she brought it, she explained that it was the last wrap so it had been made differently (not sure why?!?) Here's a picture of one half - I was able to eat the other by balancing/supporting it with both hands but it was mostly just a bunch of "stuff" piled on a spread out tortilla - certainly not anything like a wrap. When we asked for the ticket, several minutes later she came over with a square (or some other payment device) - I asked again for the bill and she said we'd get that after it was paid, then just told us the total charge. That seemed pretty strange and I was uncomfortable but went ahead and paid - then saw on the printout she gave us after the transaction was completed that we'd been charged $.75 each for the tomato and lettuce, despite the onion mixup. Kind of petty and ridiculous - certainly not good customer service. Overall, a very disappointing experience."

"The food and service were excellent. I had the chicken strips with steak soup and a baked potato. My wife had the chicken Diablo. The portions are large, and the food is reasonably priced. I really like the home style food and the friendly atmosphere. We went again, and I had the chicken fried steak. It was very good."

"This place looked like it would be fun and I must say the food dishes around us looked delicious. We were only wanting to snack so we ordered catfish bites and pork rinds ( the waitress said they would come out crackling). They did not come out hot and popping but they were good. The catfish bites are small (and delicious) and meant to be a finger food but she brought one container of tartar sauce for two people. Since there were two of us, I asked for another container of tartar. On my bill I was charged $2 for the other condiment. I felt that each person should have their own dipping sauce. There were also 3-4 steps that go to the side parking with no handrails. I will go back because the other dishes on nearby tables looked so delicious"

"It looks bigger from the outside than it feels inside. That might be because of where I was seated though. The burger was cooked to perfection and the service was very attentive. I am new to the area and will definitely return to try more entries on the menu!"