Baylor Scott & White Clinic - Lakeway

"This is an excellent hospital. My daughter delivered her first child there and she received top notch nursing care. Her doctor was always available and supportive. We are very thankful to BSW Lakeway for delivering such compassionate and excellent care to patients."

"I don’t feel like they care about you and your health. Just diagnosing diseases without even have anything to prove. No blood work no MRI anything. Not even in person appointment. Very disappointed."

"My sister passed away from melanoma at a very young age. My dermatologist said it's very important I get checked out every year. During last year's visit I scheduled my appointment for the following year. When I went to check in today for my appointment they said my dermatologist has left and my appointment was canceled many months ago. The new dermatologist is booked out six months. I was told Susan with the scheduling department would call me same day to try to fit me in or put me on the wait list. This mistake has a real potential negative impact on my health if something pops up in the next 6 months. I've been coming to Baylor Scott & White for 2 years now and it seems like there is a issue with every visit. Who is responsible and managing these hospitals and clinics? There is a clear issue with operations and accountability. They must have many patient issues with the need to post a sign like the attached. Highly do not recommend and expect a canned response like all the other one-star reviews. **UPDATE Susan never called and I received an automated message through their online system with an appointment 8 months from!"

"My mother is a patient at this clinic. She absolutely adores her doctor. But the front desk staff is horrible. Actually just the man at the front desk. He is unapologetically rude and sarcastic. I’ve heard him speaking badly about other patients just a few weeks ago. And I even watched when a lady brought her friend in for an appointment, she also had a lab appointment about an hour later and asked if she could be fit in now so she wouldn’t have to come back. Before she could finish speaking he cut her off and was extremely rude. He told her no that she would not be seen early and the lab was busy and she should’ve scheduled the time she wanted. Then I heard him telling his co worker that the patient was rude and he was going to make her wait because when you’re nice once it’s what they expect and this clinic needed structure and patients needed to know they were not in charge. I mean he made that poor lady wait over an hour before he checked her in and he bragged about making her wait. The bad part is that the lab wasn’t even busy. Matter of fact his coworker had already told the lady she would check her in early as she had asked the lab but then he intervened and said no. People don’t come there to be talked down to. As great as the docs are, I’m sure he’s running off lots of patients."