MinuteClinic at CVS

"I usually go to broadway and for a good reason. I was 5 min late.. 2 people were in front of me checking in. The nurse never came out but canceled my apt immediately saying i was 11 min late…. Nurse practitioner is awesome and tried to accommodate me after sitting on the phone to call customer service to complain about Erica the lvn there. Ebony is awesome and i did not let her accommodate me at 1:20 when they were about to close for lunch. I will def not be going back.. they canceled me at 1248 when my apt was at 1240… never ever coming here again."

"I have strong insurance and get all my prescriptions from cvs but when I got there to get a strep throat test, I was told they could not verify my insurance and I would be charged up to hundreds of $$ which they 'would' adjust if my insurance did confirm coverage. I even checked in hours in advance and provided images of my insurance card but it wasn't helpful. All I wanted was a test for strep but she told me it could cost up to hundreds of $$ and only could give me a range 35% +|-?!? She couldn't or wouldn't tell me what would drive an extra 35% in costs. I went outside to call and confirmed with my insurance cvs minute clinic was considered in network and went right back in to inform her but she said it was too late and I had to make another appointment. Just poor customer service combined with below average systems and communication."

"Was not helpful and did not do the bare basics of when you go to the doctor like take blood pressure, heart rate, etc.. Ended up scaring my wife into believing she might have liver failure, kidney failure, and/or stomach ulcers. Turns out all she had was excess drainage from her nose (due to allergies) causing her to have an upset stomach. Very upset and disappointed. I'm glad I wasn't charged anything but apparently they didn't even mark that she went to her appointment."

"Time management is horrible. Iyegbu gave me a zpack for strep. Suffered with severe strep symptoms for 5 days before wanting to run into an ER and have them rip out my tonsils. Did a virtual appointment this am and the Doctor said no one prescribes a zpack for strep anymore—that’s medicine 101 and gave me a prescription for amoxicillin. I have suffered longer than necessary, in pain that truly is unbearable not to mention missing a full week of work. I’m hoping the amoxicillin works quickly. Avoid this clinic."

"Was excited to find an appointment late in the day for my sick daughter. Upon our arrival I attempted to complete the pre checkin, but there were quite a number of screens and the system was slow. I found the assistant and asked for help but she refused because we were late. I expressed that my daughter was ill and we had driven from Clear Lake as quickly as we could and arrived just 5 minutes late. She apologized and stated there was nothing she could do. I requested escalation and she called the PN who also refused to see my daughter and advised us to go elsewhere. The short story is this caregiver refused to see a child with a fever because we were 5 minutes late. The clinic was quiet and no one was in the waiting area. The PN and assistant in my opinion exhibited a complete lack of empathy and compassion and should not be working in healthcare. I would strongly recommend against using this MinuteClinic."