Oakmont Wellness Center

"Better than a regular doctor but was in a hurry to get onto next patient. Take time with your patients, listen to what they have to say. You may be surprised. Had a toe that's been infected and was not asked this time to see if it was better or worse. Took a mental health screening last appt. but no discussion on results this time. Doctors and practitioners need to take a more active role in their patients lives. UPDATE Jan 2020 Lowering my rating to 2 stars. Sick. Needed an appointment had to wait for next available. FYI: They dont have sick appointments. Morning of my apt, they rescheduled me for following week. Haha. I'm sick, dont worry it won't get worse by next week. Walked in to my rescheduled appointment and front office lady says I'll need to self pay because she can't find my insurance. She asked me if my insurance changed, I said no. I've been going there for years. What a complete waste of time with no apologies or effort to resolve problem. This place used to be decent when debra was here. Downhill after she left. Will be changing PCP. They are now minus one in the customer department but I doubt they care or read reviews."

"I went in today Debbie was no longer there I really hate to see her go she was awesome! Dr. Sattar is even more awesome! The front office staff does need training I have been a patient there since I've been in the DFW area. I drove in this morning quite early for my appointment set in the lobby for a long time over an hour then I went back and I was back there for 45 minutes waiting on the doctor. Let me add I was waiting on the new doctor not dr. Sattar or Debbie because she was gone I had to leave after being there for 2 hours and 15 minutes. This is ridiculous I request it to speak with Dr sattar I was not able to. I went to the other office where Dr sattar was and spoke with a gentleman he said he will let her know. Someone needs to contact me because I wasted my time and my gas driving all the way out there to not be seen"

"UPDATE!!! Although I still think the physicians are great, I have been scammed by the manager/billing "guy" out of almost $300.00!! (2 visits) They accept my insurance but asked if I pay full, upfront until my insurance pays them, then they would give me my money back. I have NEVER had a problem with my insurance so I agreed. When I haven't received my refunds, I called and they blamed my insurance, so I called my insurance and they told me they had it filed as fraudulent and they were just waiting for the manager to call back to fix the problem. When I told them to just call them back, they refused. They also refused to call me back, and ignored me every time after that! Someone emailed me from their office and told me to send in my records myself!! I can't, because I'm not the one who filed the claim!! All I did was ask them to fix the fraudulent paper work by making one phone call... they finally fixed it but at their own pace. Im still waiting on my money though. Fingers crossed! Dr. Sattar and her staff are amazing!! They're dedicated to getting you feeling better!! They explain everything to you and never rush you!"

"This office staff is the worst I have ever experienced. They are unwilling to assist patients when prior authorization is required and are constantly saying what they aren't going to do. When you ask to speak with someone else they refuse. The only reason I have continued as a patient is because Dr. Deb has been the only one who has been able to assist in getting me the correct blood work and properly diagnose me. Trust me, don't schedule appoints with then as the office experience will not be pleasant."

"Office manager has no interpersonal skills whatsoever. He's rude, uninformed, and he just wants to get you off the phone. I've left over 5 messages to get my immunization records for nursing school and even went in person when I got no response. I was talked down to and I wasn't even able to explain myself or why I needed my records so desperately. Everyone at the office seems to be intimidated by him and miserable working there! Its unfortunate because the Dr.'s are very pleasant and thorough."