Turk Express Care Clinic

"I really wish I could separate the doctor and NP from the office staff for my review. I've seen both physicians. However, my experience with their schedule coordinator over the phone just now makes me not want to return. I am honestly not sure why office staff in the medical field have such a hard time being civil. I moved around my work schedule twice to try to schedule a follow-up appointment. When I called to try to schedule the appointment after confirming the change to my UPT for a second time, the schedule coordinator informed me my appointment may be canceled for a procedure. I asked her to confirm that after I scheduled, my appointment could just be canceled without much notice. She started getting an attitude with me at that point about how "it's just a possibility". I began to ask her why they offered that time slot if they were not available for it as I am a M-F working adult and a nanny trying to make it work like anyone else. She cut me off rudely and asked if I wanted the appointment or not, at which point I quit trying and tensely thanked her for being so "lovely". I worked as a schedule coordinator at a weekly therapy office. I do not see how my questions were such an affront. I was tense for sure but neither was I raising my voice or attacking her personally or using aggressive language or profanity. I clearly communicated my frustrations and tried asking questions to understand the rationale and was met with irritation and indignation. This experience ruined the clinic for me as I am not going to spend more time missing hours for my own livelihood to be treated like an inconvenience by yet another service provider. I was really excited to have found an affordable and dependable option for care as someone without access to corporate Insurance. I just wish there was something else I could do but as a smaller organization, I doubt I'll be able to speak with anyone about this, and all past experience has taught me that it's basically never worth complaining and easier to go somewhere else when something like this occurs. Even if you speak to management, it turns into a he said-she said dramatic event and understandably, the employer feels obligated or justified in defending their employee over 1-4 consumers. I had recommended my two sisters and my mother and brother to come here as well and now I can't in good conscience send them over as I don't want them to be treated as I have been."

"Dr Turk & his wife Shelly are the most caring, compassionate team of doctors/nurse practitioner I’ve ever witnessed. I use both of them and they are truly amazing people who truly care about the well being & health of their patients. I actually have a regular PCP and health insurance (which they don’t take) but occasionally still go in to see Dr Turk or Shelly because I just love them and want to continue staying established with them! If you need labs, X-rays etc, the send you places that are not over priced & don’t rake you through the coals they are for those with no insurance & lower income at affordable prices. They are unlike most clinics & doctors. You won’t regret seeing either one of them! They are great! By the way, they have 2 locations. Dr Turk in Glen Rose & Shelly is located in Granbury! HAPPY HEALTH!!!"

"Dr. Turk and NP Shelly are fantastic people. They treat everyone like family and go above and beyond for their patients. They listen and treat each patient with respect and care."

"I just would like to say I appreciate every single one of the people who work here. Through my struggle of being able to take medications they gave me the help I needed. Instead of me going to the VA and having my stuff paid for. I’d choose Dr Turk and his team any day of the week. You are all very much appreciated."

"After 10 years of family doctors telling me my daughter's tube (from a surgery at 2 years old) was just resting in her ear canal, Dr Turk was the first, and only, doctor eager to actually remove the tube from her ear. Thank you! It was painless and we are so glad it is no longer there!"