MedExpress Urgent Care

"Great experience making an appointment and getting seen - I made the appointment the morning of the day I was seen! The PA (medical professional) I saw had great bedside manner and explained things thoroughly, next steps, how to care for my injured foot until it heals. My healthcare coverage also covered everything, so that surprising (and something I don't think I've EVER experienced). MedExpress made my visit so painless - something rare in the medical care world nowadays. Would highly recommend for any walk-in or semi-urgent care needs!"

"These guys were GREAT. I didn't have to wait long. The doctor was FANTASTIC. I was a little bit scared and he talked to me the whole time he had to do what I needed done and gave me a thorough explanation of my follow up. I recommend them to everyone. I was a walk in."

"I made an appointment last week and I felt like everybody was patient and courteous with me. I made an appointment and I was in and out. However, yesterday my experience was the complete opposite. I made an appointment. I got to my appointment on time. I went to check in, I was told to sit down and wait. Five minutes later, I was called back to the desk to check in. Check in took 15 minutes, I felt like there was no sense of urgency to get me checked in. I sat in the waiting room for a hour. They called another patient that checked in after me, while I still sat in the waiting room. I had to send my husband to ask if they were going to call me anytime soon. The lady at the front said that I should’ve been called. I spend two hours in there, when another patient came after me and left before me."

"Scheduled an appointment for a visit. When I arrived, there was no staff at the front desk—instead there was a note saying we should call their Keller location to check in. After having to hold for over 20 minutes, someone finally answered and required me to give consents over the phone to be billed by them with a card on file without knowing how much my visit is going to cost today. If I didn’t consent, I couldn’t be seen. Will never come here again and I would encourage anyone reading these reviews to avoid this establishment. Red flags everywhere and I haven’t even been seen yet."

"This place used to be the best in the area. They WERE courteous and open to all at one point even during the pandemic 2021. This facility has gone DOWN to the dirt! The front desk workers have attitudes and don’t greet you when you enter the building. The Hispanic man and African American woman at the front desk both just stared in silence as I entered the building. I got to the desk and spoke and she still sat there til I said I’m here for a drug test. ALSO.. why is it called MedExpress if you have to setup an appointment now. Came for a drug test and had to set an appointment and that’s ridiculous. This place should be called MedExpress Appointments only. They advertise walk-ins and being seen but wouldn’t do a drug test walk in and the lobby was empty. DO NOT COME HERE!"