Red Roof Inn Houston East - I-10

"My biggest complaint about this place is they lie. At the end of the check in process the clerk say and I need a $50 deposit. He proceeds to tell me that it will be refunded in two days. So after 5 days I follow up because I’ve not seen the refund. The rudest lady answers the phone, pretty sure she was eating or something when she answered. I inquire about the refund and her response is “what?” I asked her if she didn’t hear or if she didn’t understand so that I would know to either speak louder or rephrase me my inquiry. She response is, “what is you want?” So again I ask my question about the refund and she tells me, “oh you ain’t gonna see that for 10-14 business days.” Now we aren’t talking about a large sum of money but it is my money. So I ask her why would I have been told it would be refunded in two days. She says, “I don’t know. You gotta wait up to 14 business days.” Then she proceeded to hang up on me without a goodbye or anything. I guarantee you won’t see me at another Red Roof Inn no matter how tired I am. I would not recommend this place to anyone. Very poor customer service and extremely rude. Update: I’ve still not received my refund but I finally spoke to someone who sincerely acted as if she cared, Andrea, I may have that spelled wrong actually took the time to look into my concern and found that there had been an error and the way it stood I would never receive my refund. The money had gone to a third party however this young lady was able to fix this and hopefully I’ll have the refund in the next 5-7 days. Her efforts, concern and understanding have made reconsider the horrible opinion I had developed about Red Roof Inn. Andrea should be recognized and rewarded because prior to today I had said I would never stay at any Red Roof Inn again, I had told everyone that I’ve spoken to in the past few days never to stay and I wrote a pretty tough review of the place. Thank you Andrea for your professionalism(although you should pick up the receiver when speaking on the phone it seems terribly unprofessional to talk over speaker especially with so much background noise) you made a difference and I appreciate you and all you did. Thank you!"

"There was knocking on our door when my father was working and noone was there. The manager said our checkout was today and then she said it was tomorrow because she messed up she didn't even say sorry. The hotel is located in the hood too. I do not recommend you stay here no bath mat broken driveway. Broken dumpster gate ."

"After a long flight my family try to check in and they told them no that check in was not till 3 pm and they said ok so we hang out here till then and they said no you have to leave the property you can't stay here. Like come on, the stuff was paid for, and also, they said what time they would be there, and everything was fine till they showed up. Besides, I am glad they did not end up staying there because you are the worst, say one thing, and then change it when someone Flys across the states to come here smh. If I could give zero stars I would."