The Westin Houston Downtown

"I brought my husband to houston for his bday celebration. The Westin was nice and quiet, great location...walking distance to main street and stadium. We stayed on the 11th floor, great view and the room was beautiful. But i want to shout out Laura at the front desk. I left my phone in the hotel after check out and she mailed it home to me. What a blessing! Thank you Westin!"

"My first time here at the Westin Downtown Houston. I can say this is honestly the best hospitality and level of service I have ever seen at any hotel. I travel for work often and have stayed at a lot of properties around the country. Nothing compares to the level of service their staff provided every night and day of our stay. From the front desk making sure we were happy with our room, to the restaurant staff making us fresh eggs when we showed up late to breakfast. The kitchen even stayed open late night for room service after it was supposedly closed for the late night serving. They aim to please and it was noticeable by us and the group we travelled with. I was even working in the lobby, waiting for a later flight out and the bar staff checked on me several times throughout the day to see if I was comfortable and needed anything. Top notch service staff. Location is ideal. Rooms are nice and updates are being made. The ceiling fan in the room was one of my favorite extras that you don’t normally see."

"Check-in was smooth, staff was very friendly, very nice clean rooms, food was delicious, bar area was very nice and clean. Highly recommend staying here if you are going to an Astros game."

"While I haven't stayed at the hotel. The restaurant inside was great! The wait staff was very attentive, and food was delicious with very large portions! It's a great spot to eat before an Astros game."

"Overall, a great hotel. First the positives: Location (proximity to Minute Maid), fantastic service (everyone from valet to restaurant staff was great), cafe (food was fantastic and actually pretty reasonable for downtown), white tea fragrance. Drawbacks: Rooms. Probably not an issue for one or two people but with four, the best option for a room that didn't mean sleeping on a sleeper sofa was two doubles. That made everything feel cramped combined with the fact that the beds were creaky and loud every time you would get in/out made for a less than stellar experience. (Not to mention there was no upgrade offered despite a Bonvoy elite status which warranted it - presumably for the reason stated above though? Hotel did not seem at capacity.) On a minor note, I miss the little shampoo bottles and bar soap at Westin properties. The bottles attached to the wall, while I'm sure save money for the hotel, feel cheap and slightly suspect. Not what I'd expect from a Westin property."