Marriott Marquis Houston

"I choose hotel for my daughter's birthday sleepover due to the lazy river and pool. I even asked if pools were heated and was assured they are heated. I find an email a few days before check in that the lazy river pool is under maintenance. I spoke with a lady at front desk that stated no discounts or incentives given due to lack of amenities. I think this is a sad way to treat clients. In addition, the lady I spoke with was very nice and said it had been a mess with many calls and disappointments however she had no authority than to say I am sorry but no discounts or incentives will be given"

"Beautiful hotel and wonderful service! First and foremost, thank you Erik for being so kind during our stay. We really appreciate you! Second, every staff member we encountered was so nice and helpful. Third, the hotel is perfection! It's in a perfect location and absolutely beautiful. The pool deck is definitely a sight to see. Wonderful experience!"

"All I have to say is Texas Size POOL during Christmas! I love this hotel. Emily assisted me with a seamless check and provided excellent member services. It is fun and inviting for any occasion and all ages. The view is terrific from most rooms on the higher floors. It is right downtown, within walking distance from restaurants and bars, and most of all directly next door to Minute Maid Park."

"The incredible service is the only reason this hotel gets 4 stars. Everyone we spoke to was kind and genuinely happy to help. From the front desk to the hotel restaurants, we had very good service. My biggest qualm was the quality of the room. We were upgraded to a suite, which seemed really nice, but we encountered a few cleanliness issues. My kids slept on the pull-out bed and the sheet set smelled very strange. Since we got back to the room around 11pm after a concert, we just wanted to get to bed and not have to wait for a new set. I also laid on the bed for a bit with my son and it literally felt like a blanket on top of springs. I would not recommend sleeping on the pull-out at all. When my kids went to take a bath, we noticed a bunch of plastic and paper bunched up in the overflow drain by the faucet. I guess previous guests tried to stop it up so they could fill the tub higher! It made me question if any part of the bathroom was actually cleaned if housekeeping missed something like that. The location of this hotel is the only reason we chose it. But other than friendliness of staff, I wouldn't recommend staying here."

"Initial impressions with valet and the front desk were both commendable. In fact, our interactions with other staff at this hotel were remarkably pleasant also. I liked the dining options in the lobby area and also appreciated that there were a good number of other meal options nearby. The room was well laid out, clean and comfortable. With our visit being in the festive season, the renowned pool area was lavishly decorated with holiday lights and it was a delight to hang out there."