Holiday Inn Express & Suites Houston-Dwtn Conv Ctr, an IHG Hotel,

1810 Bell Street, Houston, TX 77003

"Location is great. Walking distance to convention center. Free parking a nice feature in a downtown hotel. Very friendly staff doing their best with a property that should have been renovated a few yrs ago or lost its HIE affiliation. Like other commenters have said the whole place is tired. Rooms, especially bathrooms are rough. Pool was warm on day 1, cool on day 2. Ran out of hot water on day 2 in shower. Worked great for the convention I attended but for $300 a night I was hoping for better in terms of accommodations. Edit: noise from the night club a block away is terribly distractive on weekend nights. It’s 2:30 am and I can’t sleep due to it. This isn’t the hotels fault, but be aware if you get a room on the back side of the hotel."

"This hotel is just tired. I believe the staff are trying their best but they just don’t have a great product to work with. Everyone was kind and helpful, though. My first room smelled awful. Nothing was offered when I first reported this but they did offer me another room the next day. And it didn’t smell at all! I was there 5 nights and no two were the same. Some showers I had piping hot water available and some I had barely lukewarm water available. One night the hot tub worked (although still not very hot) and the next night it was stark cold. One day I got full housekeeping service and the next day they just took the dirty towels off the floor. One day the juice machine is out of order and the next day it’s fixed. The couches sag. The TVs are tiny. The tile is chipped. The tub is mildewed at the edge. Once I got moved to a room that didn’t smell, there was nothing so significant that made it worth leaving or reporting a list of complaints, but it’s definitely not somewhere I’d look to stay again. The location, though, is really great if you’re attending something at the convention center."

"This place was alright. Had to come for a quick trip before going to another hotel. Ok experience. Lobby was small and old but so is the rest of the hotel. Good service checking in. It was a January night and it hailed so no pool. No covering for parking. Had to leave quickly in the morning so couldn’t try breakfast. The shower was so hot it nearly burned me. Limited TV. Location is good. Little parking."

"DO NOT STAY HERE! Absolutely terrible experience. We chose this location because of the pictures of the indoor hot tub. But in person the water is cloudy and looks unclean. The elevator barely worked. The hotel room smelled of sewage or mildew. It was so awful we checked in at midnight and checked right back out. This was by far the WORST hotel experience I’ve ever had and definitely makes me look at holiday inn differently as a franchise."

"This was a terrible experience. I booked a 2 queen suite, but they claimed they over booked and only had a 1 bed king room with a roll away bed. Bait and switch. The manager had his poor worker tell me this while he hid in his office on the phone. And when we asked for a blanket for the roll away, they were out of blankets, too!!!! The halls on the 3rd floor reeked of sewage. Like you wanted to plug your nose, but the stench was so disgusting that you didn't want it in your mouth. The indoor pool and hot tub were disgusting and cloudy. On the breakfast buffet, we had to point out to the staff that there were moldy bagels. What is going on with this place?! Glad we only had to stay the one night. Do not stay here."